What are the responsibilities and job description for the CSR - Customer Service Representative position at Prospect Bank?
Hours Available - Monday to Friday 9am - 5pm, and Saturday 9am - noon
Summary: The Customer Service Rep. is responsible for performing duties related to opening new accounts. This position assists customers in their selection of various accounts and financial services; cross-selling the Bank’s products and services; opening, maintaining and closing of all account types; performing branch clerical duties; promoting business for the Bank by maintaining good customer relations.
Essential Duties and Responsibilities:
· Process necessary paperwork for the opening of new accounts and changes to existing accounts
· Cross-sell bank products and services based on customer needs
· Assist customers with routine account-related requests, such as funds transfers, stop payments, Debit Card inquiries, check orders, address changes, inquiries about products and service charges
· Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary
· Maintain close relationships with customers to better serve their needs
· Contact customers to obtain necessary documentation or signatures
· Works as teller when needed
· Fulfills duties, projects or processes as assigned by supervisor
Supervisory Responsibilities: No supervisory responsibility
Qualifications: High School Diploma or GED
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $17 - $21
