What are the responsibilities and job description for the Help Desk Technician position at Prospect Infosystem Inc?
Job Details
Job Title: Help Desk Technician
Location: Madison, WI (Need WI Residents only)
Duration: Long Term
Job Description:
Top Required Skills & Years of Experience:
- Strong interpersonal communication skills (2 years)
- Experience in customer service/customer support (1 year)
- Working with data quality, data reporting, or data analysis (1 yrs)
- Strong written communication skills, including business/formal emails, courtesy, and grammar (2 yrs)
Nice to Have Skills:
- Knowledge of student information system (SIS) software used within Wisconsin.
- Knowledge of DPI applications including WISEdata Portal, WISEid, WISEdash and Ed-Fi Credential Application.
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