What are the responsibilities and job description for the Client Support Associate position at Prospect Promotions Inc?
About Us:Prospect Promotions is a leading marketing and sales firm in the New Port Richey area. Our mission is simple: provide unmatched customer service and wireless solutions for our customers. We work alongside top telecommunications retailers, including Frontier. Our clients rely on our innovative marketing and sales tactics to drive revenue and expand into new markets. With our clients experiencing unprecedented growth, we’re expanding our team. We are seeking a driven Client Support Associate to join our marketing and sales team.
The Role:Our next Client Support Associate will play an essential role in maintaining and growing customer satisfaction. The Client Support Associate is responsible for interacting with clients, offering detailed product knowledge, and providing exceptional customer service. Their expertise and enthusiasm guide customers in selecting the right wireless products, ensuring satisfaction, and building lasting relationships. If you're ready to thrive in a fast-paced environment where client satisfaction is the top priority, we invite you to apply for our Client Support Associate role.
Client Support Associate Duties & Responsibilities:
- Generate leads in a specified territory to expand customer outreach and drive sales.
- Respond promptly and accurately to client inquiries regarding products and services, ensuring full understanding and satisfaction.
- Address and overcome client objections with a positive attitude, fostering trust and confidence in our clients’ products and services.
- Evaluate data and create sales reports to monitor campaign efficiency and analyze trends.
- Provide direct feedback to the Sales Manager regarding client experiences and suggestions to refine sales tactics and enhance client retention strategies.
- Actively participate in daily meetings designed to improve sales techniques, elevate customer service skills, and develop leadership within the Client Support Associate team.
Our Client Support Associate will receive hands-on training in the following areas:
- Customer Acquisition and Retention
- Sales Techniques
- Product Knowledge
- Training and Development
- Market Research
Client Support Associate Requirements:
- High school diploma or equivalent.
- 1-3 years of experience in sales, customer service, or retail is preferred.
- Ability to negotiate and overcome objections.
- Comfortable with public speaking and presenting information to clients.
- Strong commitment to delivering top-tier customer service at all times.
- Reliable transportation and the ability to commute to our office location.
Job Type: Full-time
Pay: $850.00 - $1,150.00 per week
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $850 - $1,150
