Training Specialist (Full Time) - Richardson Ops

POSITION PURPOSE

Training Specialists serve as communicators of the bank.   They are high-energy associates who combine personal experience and a higher-than-average knowledge of banking industry trends, regulations, products, policies, and procedures, to develop engaging learning experiences for Prosperity Bank associates and to deliver that training with a personable touch.

Training is delivered primarily by webinar, and sometimes, in a classroom setting. Training Specialists are the “voice” of the training courses for the bank.  They create the tone and style of webinar training courses and establish a relationship with the learners.  Mergers and acquisitions sometimes place Training Specialists in the role of the “face” of the bank.  They create a classroom atmosphere full of energy and an excitement to learn.

Training Specialists are also proficient in computer system applications utilized by the bank.  They use Microsoft Office programs and other software applications daily to develop online courses, webinars, training materials, procedures and other job aid tools used by Prosperity Bank associates.  Because of their in-depth knowledge of the system applications used by the bank, they also assist in testing system updates.

Training Specialists are in constant collaboration with their team, banking center associates, and support associates to make sure all information communicated is relevant, current, and correct.  Each class, webinar, online course, telephone call, and email is expected to be well thought-out and researched to ensure that Prosperity Bank associates have the information they need to perform their job confidently and competently.   

1. Responsible for gaining and maintaining knowledge of industry regulations, ethics, sales approaches, bank products and services, bank policies and procedures, front-line and support associate responsibilities.
2. Develop training material on specific subjects as needed.
3. Deliver training via webinar and/or in the classroom.  Creating the tone and style of webinar delivery and establishing a relationship with the learners.  Being the voice of a training webinar course.
4. Develop and create computer-based training courses for use through the bank’s learning management system.
5. Review/update training material and job function procedures to ensure consistency and compliance with bank policy and procedure.
6. Expected to seek and accept feedback on webinar delivery.        Responsible for communicating responses and follow-up to associate survey comments.
7. Flexible with work hours to accommodate early and/or late training sessions.
8. Assist in the administration of the bank’s learning management system.
9. Assist in the administration of the Training Department page on the bank’s intranet.
10. Assist in the testing of systems and procedures to ensure successful implementation of updates and changes to policies and procedures.  Testing could occur on weekends.
11. Collaborates on team projects and completes project assignments within deadlines.
12. Serve as a liaison to associates by answering training and procedural questions.
13. Serve as a liaison to other bank departments opening the lines of communication to identify training and development needs and to incorporate procedural and process changes into webinars.
14. Responsible for the tracking and reporting of webinar attendance monthly.
15. Assist in acquisition training off-site.  May include travel away from your home banking center or office for extended periods.
16. Responsible for successfully completing, with a score of 80% or higher, all required regulatory and bank policy training before the predetermined deadline.

Secondary Duties and Responsibilities:

1. Serve as a back-up instructor for webinars.
2. Facilitate training sessions for business units in the bank.
3. Assist with miscellaneous projects, as needed.
4. Other duties as assigned.

The above statements describe the general nature and level of work only.   They are not an exhaustive list of all required responsibilities, duties, and skills.  Other duties may be added, or this job description amended at any time.

Education/Certification: High School Diploma or Equivalent.

EXPERIENCE REQUIRED:       Must have prior banking experience.

Skills/Abilities: Must be detailed oriented.

Excellent written/verbal communication skills.

Superior presentation and performance skills.  Possess the ability to draw information from people, communicate knowledgeably and engagingly with audiences. Understand how to use the voice effectively over digital audio and telephone.

Creative and innovative in approach to learning and learning methods.  Able to generate original ideas for learning delivery, and to think creatively about how to communicate banking subjects to audiences.

Strong analytical skills to apply content and data to processes in order to develop training based on a logical sequence of job specific processes.

Ability to multitask.

Be able to present while operating system applications and coordinating simultaneous technical activities.

Be able to learn how to use a variety of computer applications.

Proficient in Microsoft Office software- Word, Excel, PowerPoint, Outlook, etc.

Practiced in videography and graphic design is a plus.

Be able to work calmly and effectively under pressure, react quickly, and meet tight deadlines.

Highly collaborative.

Strong research skills.

Well organized, including prioritization skills.

Ability to work effectively and independently with little supervision.