Mortgage Associate

Position Summary

Under the general supervision of the Regional or Area Sales Leader, the Mortgage Associate works to ensure the integrity of the customer experience and will provide essential administrative, marketing, and sales support to the designated sales team. He/she performs duties related to processing mortgage loan applications and mortgage loan documentation, with an intense focus on the customer experience. The role's primary duties are centered around supporting the assigned mortgage consultant, communicating with all stakeholders, gathering documentation from third parties and customers, placing/reviewing documentation, and performing other sales related duties.

Essential Responsibilities

• Perform clerical and administrative tasks, including filing, typing, and data entry as assigned.
• Support marketing initiatives by preparing promotional materials, identifying potential customers, and analyzing market trends to create sales literature.
• Respond to general client inquiries on behalf of the Mortgage Consultant.
• Assist in gathering necessary documentation from borrowers to ensure complete submissions to Underwriting.
• Follow up with customers and vendors, as directed, to verify that all files are in order.
• Order/obtain credit reports, appraisals, condo questionnaires, and other property-related documents, as needed.
• Conduct preliminary reviews of loan files to ensure compliance with investor guidelines and approval criteria.
• Complete setup instructions by reviewing borrower documentation (pay stubs, credit reports,
• bank statements, and W2s) for accuracy.
• Perform follow-up tasks necessary to meet closing deadlines, including communication with title and insurance companies, the branch closing department, and customers, along with post-closing follow-ups.
• Adhere to all industry regulations, requirements, and applicable state/federal laws in relation to job duties.
• Undertake additional tasks as assigned.
  
  

Minimum Requirements:

These specifications are general guidelines based on the minimum requirements. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual abilities may result in some deviation from these guidelines.

• High school diploma or equivalent; a Bachelor's degree in finance, business, or a related field is preferred.
• Must possess a NMLS Mortgage Originator License
• Previous customer service experience, ideally in the mortgage or financial services sector.
• Strong understanding of mortgage products, processes, and regulatory standards.
• Excellent communication and interpersonal skills, capable of building rapport with a diverse clientele.
• Exceptional organizational abilities and attention to detail, with the capacity to manage multiple tasks concurrently.
• Proficient in Microsoft Office Suite and experienced with CRM software. Experience using Encompass preferred.
• Ability to work independently and collaborate effectively within a team environment to meet production and quality goals.
• Must be detail-oriented, organized, and able to meet deadlines.
• Must comply with industry-related regulations, requirements, and state/federal laws.
  
  

Why Join Us:

• Competitive salary and a comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• A supportive and inclusive workplace culture.
• The rewarding chance to positively impact clients' lives by helping them achieve their homeownership goals.
  
  

Prosperity Home Mortgage, LLC is an Equal Opportunity Employer and is committed to Diversity, Equity, and Inclusion in the workplace. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.