Case Manager

Job Title: Case Manager Department: New Business    Reports To: Supervisor, Life New Business   Location: Austin, TX (Hybrid Work Schedule)   Who we are:   Prosperity Group Holdings, LP (“Prosperity”) is a holding company with three U.S. insurance entities: Shenandoah Life Insurance Company (“SHEN”), SBLI USA Life Insurance Company, Inc. (“SBLI”), S.USA Life Insurance Company, Inc. (“S.USA”); one Bermuda reinsurance entity, Prosperity Life Assurance Limited (“PLAL”); as well as an asset manager, Prosperity Asset Management, LLC (“PAM”).   Through the three U.S. insurance entities, Prosperity provides financial security to customers and their families through innovative protection, asset accumulation, and supplemental health insurance products. Through its reinsurance entity, it provides customized and innovative capital, investments and risk management solutions to its reinsurance clients. All Prosperity insurance/reinsurance entities are rated A- by A.M. Best and Kroll. Since 2019, assets under management by Prosperity entities have grown from $2.3 billion to $16 billion.   Prosperity is owned by funds affiliated with Elliott Investment Management L.P. (“Elliott”) and has access to flexible capital through Elliott. The funds that make up the capital provided by Elliott to Prosperity have no maturity date and therefore no time horizon to exit. This allows Prosperity to grow at their own pace over a long period of time.   Prosperity’s asset management team established a distinct business, PAM, under the Prosperity umbrella representing the investment management and asset origination team of Prosperity in 2022. In this capacity, PAM manages over $10 billion in assets for Prosperity’s insurance and reinsurance businesses. As part of the company’s vision to continue its expansion of its insurance business and grow to $25 billion in assets by 2025, Prosperity has entered into a definitive merger agreement to acquire National Western Life Group, Inc. At the close of the transaction, expected in the first half of 2024, Prosperity will have more than $25 billion assets under management and will be servicing more than 1 million policies.   Prosperity is a high-growth insurance holding company led by a seasoned management team with significant experiences in the insurance and asset management sectors.   Summary:   The Case Manager owns the flow of tasks associated with all new Life New Business products as assigned through case workflow and under the direction of the Lead Case Manager. This role reviews and processes work from submission of an application to the issue of business. This position reports to the New Business Supervisor.   Essential Duties and Responsibilities: Reviews and processes applications to ensure accuracy replacing incorrect information in relevant systems to maintain complete and compliant files in accordance with state and company guidelines Ensures applications meet technical, legal and underwriting/suitability preliminary guidelines Provides exceptional customer service with the mindset of going above and beyond for every client interaction, via email and phone calls, to include the end customer and the field Establishes and maintains strong working relationships with agents of the assigned cases, including efficient, timely and professional communication Ensures that various forms of payment to include checks, credit cards, preauthorized checks and wire transfers are compliant and their corresponding work queues are moved through the workflow efficiently Follows all applicable compliance procedures for processing such payments, including federal anti-money laundering guidelines and IRS cash reporting requirements Processes amendments, transmittals and policy delivery receipts through applicable systems Processes reissue requests on active policies within established time goals and ensures policy is delivered to agent/client Follows applicable exception guidelines to maintain proper controls Handles requests for duplicate policies and policy cancellations via applicable systems Prepare and write professional letters and email correspondence Runs background verification for fraud utilizing Instant ID and collects necessary supporting documentation to verify identity in order to move case to Underwriting review Responsible for consistent follow-up communication with internal and external vendors to obtain outstanding requirements Daily data entry and tracking of current policy inventory/pipeline Provides back-up assistance to other staff members in varying new business areas as needed Has a sense of urgency without losing attention to detail, and the ability to multi-task Performs other duties as assigned   Knowledge, Skills & Abilities Excellent customer service skills Strong attention to detail Type 30-40 WPM Strong math skills of addition, subtraction, multiplication and division 90% Accurate data entry and typing skills required Excellent verbal and written communication skills Strong collaboration and teamwork skills Bilingual skills in Spanish and English preferred   Education & Experience High school diploma or equivalent 1-2 years’ experience in related areas Strong understanding of life insurance and annuities preferred   Licenses & Certifications None required Associate Customer Service (ACS) preferred   Supervision & Leadership No Supervision responsibilities   Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. ·         Regular and predictable attendance is required. ·        The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work remotely as needed by the business.   Statement of Other Duties Provision: The information contained in this job description is not intended to be an all-inclusive list of duties and responsibilities, skills and abilities, or other listed requirements. Management may, at its discretion, assign, reassign, or add additional duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.