What are the responsibilities and job description for the Customer Service Representative position at ProStaff Solutions Inc?
We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our dynamic team in Orlando, FL. If you are a proactive problem-solver with strong communication skills, we invite you to apply and be part of our committed team.
Full-time Onsite
Contract-to-Hire
Pay Rate: 17/hr
1st shift
Position Purpose and Objectives
The Customer Service Representative (CSR) projects a professional and positive company image through phone, email and chat interactions. The CSR responds to orders, general customer inquiries, invoice questions, and customer complaints or concerns
Essential Job Functions
• Answers phones, process orders (SAP) and respond to product and service questions in a positive, empathetic and professional tone
• Investigates, identifies, researches, and resolves customer issues using SAP and other available tools
• Follow-up on customer inquiries not immediately resolved
• Provides credit or sends replacement products due to errors
• Accurately and thoroughly document accounts and orders with important information pertaining to orders, replacements, errors, refunds or customer concerns
• Provides navigation and registration assistance for WholeScripts.com for patients and practitioner
• Completes Invoicing/Shipping Error Forms
• Monitors open customer orders and corrects blocked sales documents
• Reviews product information emails and keeps on file for future reference
• Logs all complaints and adverse events
• Comprehends and follows company and department standards, guidelines and SOPs
• Performs quality self-assessments and reviews calls for coaching sessions
• Transfers customer calls to appropriate staff or department
• Other duties as assigned
Working Conditions
• Working conditions are normal for an office environment
• It is a high-pace inbound call center
Qualifications
• High school diploma or equivalent
• Minimum 2 years of customer service experience
• Must be computer literate, with the ability to learn customer service software applications
• Duties require professional verbal and written communication skills, and the ability to type 30 WPM
• Excellent Oral and Written Communications Skills – Writes and speaks clearly and informatively; listens and gets clarification; able to read and interpret written information
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
• Keeps work area clean and organized
• Ability to accept and implement constructive criticism and corrections
• Dependability, commitment and initiative
• Good attendance
• Maintaining an attitude that allows for a great working environment
• A positive attitude and strong work ethic
About ProStaff Workforce Solutions
We are a fast growing and successful agency that treats all its clients and candidates with a personal touch. ProStaff Workforce Solutions is a group of industry experts—many hailing from larger agencies—who know their business well and enjoy working in a more hands-on and flexible environment, with attention to detail. Our mission is to match quality people with quality jobs and quality companies to maximize productivity and profitability. We develop long-term relationships and provide a level of customer service and expertise that instill confidence and trust in our client companies and candidates.
Our Values
• Integrity
• Commitment
• Quality
• Diversity
Benefits for eligible employees
• Direct deposit
• Weekly pay
• Medical benefits
• 401(k) Plan
Please visit us at https://www.prostaffworkforce.com/ to explore all opportunities.
#IND4
Full-time Onsite
Contract-to-Hire
Pay Rate: 17/hr
1st shift
Position Purpose and Objectives
The Customer Service Representative (CSR) projects a professional and positive company image through phone, email and chat interactions. The CSR responds to orders, general customer inquiries, invoice questions, and customer complaints or concerns
Essential Job Functions
• Answers phones, process orders (SAP) and respond to product and service questions in a positive, empathetic and professional tone
• Investigates, identifies, researches, and resolves customer issues using SAP and other available tools
• Follow-up on customer inquiries not immediately resolved
• Provides credit or sends replacement products due to errors
• Accurately and thoroughly document accounts and orders with important information pertaining to orders, replacements, errors, refunds or customer concerns
• Provides navigation and registration assistance for WholeScripts.com for patients and practitioner
• Completes Invoicing/Shipping Error Forms
• Monitors open customer orders and corrects blocked sales documents
• Reviews product information emails and keeps on file for future reference
• Logs all complaints and adverse events
• Comprehends and follows company and department standards, guidelines and SOPs
• Performs quality self-assessments and reviews calls for coaching sessions
• Transfers customer calls to appropriate staff or department
• Other duties as assigned
Working Conditions
• Working conditions are normal for an office environment
• It is a high-pace inbound call center
Qualifications
• High school diploma or equivalent
• Minimum 2 years of customer service experience
• Must be computer literate, with the ability to learn customer service software applications
• Duties require professional verbal and written communication skills, and the ability to type 30 WPM
• Excellent Oral and Written Communications Skills – Writes and speaks clearly and informatively; listens and gets clarification; able to read and interpret written information
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
• Keeps work area clean and organized
• Ability to accept and implement constructive criticism and corrections
• Dependability, commitment and initiative
• Good attendance
• Maintaining an attitude that allows for a great working environment
• A positive attitude and strong work ethic
About ProStaff Workforce Solutions
We are a fast growing and successful agency that treats all its clients and candidates with a personal touch. ProStaff Workforce Solutions is a group of industry experts—many hailing from larger agencies—who know their business well and enjoy working in a more hands-on and flexible environment, with attention to detail. Our mission is to match quality people with quality jobs and quality companies to maximize productivity and profitability. We develop long-term relationships and provide a level of customer service and expertise that instill confidence and trust in our client companies and candidates.
Our Values
• Integrity
• Commitment
• Quality
• Diversity
Benefits for eligible employees
• Direct deposit
• Weekly pay
• Medical benefits
• 401(k) Plan
Please visit us at https://www.prostaffworkforce.com/ to explore all opportunities.
#IND4
