Operations and Customer Support Associate

Job Description:

Duties:

• Oversee and manage all administrative operations with a strong emphasis on delivering high-touch customer service.
• Compile, sort, and verify the accuracy of data before entry.
• Assist with invoice processing and data entry for financial support.
• Coordinate ordering and delivery of supplies to maintain an organized and efficient office.
• Organize electronic files and store completed documents appropriately.
• Obtain technical support, troubleshoot, and resolve issues promptly with WMS Vendor and general office tech support specialists.
• Manage office equipment records and service contracts.
• Respond to customer, carrier, and supplier requests promptly, ensuring a superior customer experience.
• Assist in service, inventory, and traffic/transportation support, addressing customer inquiries and needs.
• Utilize research skills to locate customers and provide personalized support.
• Maintain regular communication with supervisors and serve as a point of contact for customer inquiries.
• Provide administrative support to staff and carriers, including calendar management, travel arrangements, and general office tasks.
• Ability to document processes, and potentially develop and implement office policies and procedures to enhance efficiency and organization.

Lines of Communication:

Qualifications and Requirements:

• Associate’s degree or equivalent experience in a related field.
• Mid to high level proficiency in Microsoft Office (Word, Excel, Outlook) and some knowledge of QuickBooks/QBO.
• Strong problem-solving and customer service skills with an emphasis on delivering exceptional service.
• Ability to work independently and collaboratively within a team both on and offsite.
• Excellent multitasking and prioritization skills.
• Strong time management skills and attention to detail.
• Proficiency in research to locate customers and address their unique needs.
• Effective written and oral communication skills for documenting contacts and interacting professionally with customers and colleagues.
• Exceptional customer service skills to ensure high quality customer satisfaction and skillfully resolve discrepancies.
• Fluency in both English and Spanish is strongly preferred

Salary : $14 - $18