What are the responsibilities and job description for the Part-Time Customer Service Agent position at PROSTEEL SECURITY PRODUCTS, INC?
Duties/Responsibilities:
• Communicates with customers about order status.
• Coordinate orders to be delivered.
• Helps customers with any issues or questions about their order.
• Research customer discrepancies.
• Reconcile accounts on a periodic basis.
• Maintenance tracking of customers and orders in spreadsheets.
• Assisting in streamlining the order fulfillment process.
• Working with account receivable clerk and others to resolve account issues when necessary.
• Performs other related duties as assigned.
Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software as well as other accounting software programs.
• Ability to operate related office equipment, such as computers, 10-key calculator, and copier.
• Ability to work independently and in a fast-paced environment.
• Ability to anticipate work needs and interact professionally with customers.
• Excellent organizational skills and attention to detail.
• Comfortable using a computer for various tasks beyond general accounting.
• Understanding of payments, accounting, and budgeting.
Education and Experience:
• High school diploma or equivalent required; Associates in Accounting preferred.
• At least two years of related experience required.
Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• The position is part-time and does offer a somewhat flexible work schedule.
ProSteel Security Products, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Thank you for your interest in joining our team! We look forward to hearing from you.
