What are the responsibilities and job description for the Medical Front Office Administrator position at Prosthetic & Orthotic Group Inc?
The role of the Front Office Administrator is to provide exceptional service to patients and customers while providing outstanding support to practitioners. The Front Office Administrator ensures that patient needs and visit expectations are met at check-in and check-out while maintaining a seamless operation of the clinic’s fast-paced environment. The ideal candidate is professional, able to multitask, has great customer service skills, and can work in a dynamic team environment.
Duties and responsibilities
- Greet and assist patients, schedule appointments, and maintain records and accounts.
- Check in and registers patients in a timely manner.
- Enter demographics and verify patient insurance information prior to initial appointment.
- Explain financial requirements and collect payments for office visits and clinic procedures.
- Coordinate with staff to ensure a positive patient flow and waiting room experience.
- Review patients’ paperwork at check-out and facilitates post visit follow-up appointments.
- Answer telephones, forward telephone messages, manage faxes, and make copies and scans as needed.
- Contribute to team effort by accomplishing related results as needed.
Required skills and qualifications
- High School Diploma or GED with 2 years front office experience in a medical office; orthopedic experience preferred.
- Demonstrated knowledge and experience working with an Electronic Medical Record (EMR).
- Ability to prioritize tasks and work independently as Practitioners are not in the office daily.
- Able to perform basic mathematics for payment calculation.
- Experience with Word and Excel.
- Bilingual in English and Spanish preferred.
Prosthetic and Orthotic Group cannot sponsor a work visa or accommodate transferring a current work visa from another employer presently.
Who we are
At Prosthetic and Orthotic Group our goal is to provide the highest quality service to our patients. We utilize state-of-the-art technology and modern clinical practices in order to exceed our patient's goals. Delivering personalized cost-effective care ensures our patients reach optimum independence.
We developed a company which focuses on issues that are important to our employees: family, education, and monetary rewards. We strive to provide a work environment in line with the ethics and values of one’s personal life. Prosthetic & Orthotic Group is not only a great place to work, but also to grow as a person.
Who we are
At Prosthetic and Orthotic Group our goal is to provide the highest quality service to our patients. We utilize state-of-the-art technology and modern clinical practices in order to exceed our patient's goals. Delivering personalized cost-effective care ensures our patients reach optimum independence.
We developed a company which focuses on issues that are important to our employees: family, education, and monetary rewards. We strive to provide a work environment in line with the ethics and values of one’s personal life. Prosthetic & Orthotic Group is not only a great place to work, but also to grow as a person.