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Account Manager (Semiconductor Capital Equipment)

Prosum
Santa Clara, CA Full Time
POSTED ON 1/20/2025
AVAILABLE BEFORE 4/20/2025

Account Manager & Business Development

This position is responsible for meeting sales goals by performing territory management, product presentations, performance management, successful negotiation, and effective sales planning to assist the company in meeting the corporate objectives.

Essential Job Functions Business Development

  • Achieves the sales quota which is discussed and agreed between the incumbent and management.
  • Travels through assigned territory to call on existing and prospective customers, and to attend trade shows for business opportunities.
  • Develops new businesses through introduction of the company and product positioning.
  • Researches and compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trades shows, Internet Web sites, referrals and other sources.
  • Researches market conditions and conducts feasibility studies to determine market demand for existing and new products or services.
  • Gathers, analyzes, and compares competitor data and pricing to that of the Company for benchmarking purposes in evaluating market position.
  • Prepares presentation materials for sales and marketing purposes.
  • Calls on delinquent accounts and collects payments.
  • Attends departmental sales meetings to discuss project status and prospective customers.
  • Provides input to management on new product or service features to be developed to meet current and future customer needs in the U.S.
  • Builds and maintains relationships with key customers and accounts.
  • Achieves the sales quota which is discussed and agreed between the incumbent and management.

Account Management

  • Communicates with customers via phone or email; receives and processes purchase orders, purchase confirmations, invoices, order cancellations or changes in product / delivery schedules.
  • Informs customers of prices, shipping dates, anticipated delays, and any additional information needed by customers.
  • Follows up on sample, literature, and specification requests.
  • Understands every account / customer special requirements, and ensures such items are recorded and properly outlined for each sales order.
  • Reviews orders for accuracy and product availability; enters orders into the system.
  • Checks inventory level and places purchase orders.
  • Investigates customers’ complaints and inquiries and provides solutions.
  • Completes requests for return merchandise authorization (RMA) and failure analysis
  • Maintains records or logs of important customer calls received or information provided.
  • Compiles statistics and prepares various reports for management.
  • Other & Miscellaneous

  • Seeks constant improvement, more efficient and less expensive ways and means in work processes.
  • Performs other duties and projects as assigned by Company management.
  • Maintains high ethical standards in the work place.
  • Reports all irregular issues and problems to management for solution.
  • Maintains good communication with supervisors, other staff members, customers and others.
  • Complies with all company policies and procedures.
  • Responsible for maintaining a clean and safe working area including any work conducted at customer sites.
  • Job Requirements :

    Minimal Required Essential Job Skills

    Analysis, Initiative / Follow-through, Judgment, Time Management, Dependability / Commitment, Diplomacy, Ethics, Employee Development, Flexibility / Adaptability, Leadership, Negotiation, Planning & Organization, Presentation, Problem-Solving, Supervisory.

    Qualifications Education & Work Experience

  • Bachelor’s degree (B.A.) in Business Administration or equivalent from four-year college or university; or four to ten years’ related experience and / or training; or equivalent combination of education and experience.
  • 7-10 years of similar experience.
  • Tools & Equipment

  • Use of hand tools, electronic diagnostic equipment, test fixtures equipment.
  • General office equipment including phones, personal computer, email, fax, copier and includes pager and mobile phone.
  • Software includes the use of Windows operating system, and Microsoft Office.
  • Work Environment & Physical Demands Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    Work is performed in an office environment with quiet to moderate noise levels.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully the essential job functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

    Employee is required to sit, stand, walk, use handles and fingers and reach with hands and arms. Also, the employee must be able to reach and analyze data in hard copy and on a computer screen. Also, requires the ability to measure or identify using eyesight.

    The employee must occasionally lift and / or move up to 20 pounds.

    Frequent travel both by air and car is required.

    The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.

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