Business System Analyst

Position Summary

The Business Analyst I (BA-I) is primarily responsible for developing quality software requirements

alongside business stakeholders. The BA-I assumes overall performance responsibility for developing and delivering technical solutions to business problems. The BA-I advances the company’s mission by developing, analyzing, and documenting application requirements. The BA-I works closely with the Director, Software Engineering (DSE), Vice President of Information Technology, Chief Operating Officer/Chief Information Officer (COO/CIO), and the software development team to accomplish goals and project objectives. The BA-I works on multiple projects simultaneously and translate business data into digestible information that improves corporate and customer processes.

Duties and Responsibilities:

• Effectively maintains and builds relationships with external business partners and internal department stakeholders.
• Responsible for cross-functional activities to ensure all external organizations and internal departments are involved.
• Resolves requirement conflicts and barriers as they arise.
• Solicits, analyzes, and defines functional and non-functional technical requirements and priorities with the business owners and other cross functional stakeholders using process flows, technical requirements lists, specifications, diagrams, scenarios, mockups, and/or models
• Works directly with customers to develop requirements and see them through the approval process.
• Provides clear and consistent communication of requirement status both internally and with business partners and customers.
• Monitors the SDLC ensuring that accurate QA and UAT is completed and participate with developing test cases based on business requirements.
• Maintains the Requirement Approval Process and continuously develop improvements.
• Assists team members in planning, estimating and controlling requirements.
• Captures and manages project risks/issues and the execution of risk mitigation/contingency plans and any necessary escalations.
• Creates or updates policies and procedures, as required.
• Analyzes, develops, prioritizes, communicates, and coordinates application changes to fulfill business objectives.
• Provides enhanced technical and procedural support for all Help Desk calls.
• Participates in user acceptance testing of system enhancements and projects
• Conducts product spec reviews with key stakeholders to ensure requirements are complete and well understood.
• Presents upcoming changes and newly developed features in written format and at department meetings
• Provides 24/7 support for mission critical software solutions such as, digital DONOR which is critical to recovery and call center operations.
• Implements advanced strategies for gathering, reviewing, and analyzing data requirements.
• Solely responsible for the validity and applicability of proposed requirements, personally validating the requirement against our business workflows.
• Prioritizes initiatives based on business needs and requirements.
• Manages competing resources and priorities with a great attitude.
• Leads ongoing reviews of business processes and developing optimization strategies.
• Creates direct channels of communication to software and application developers that get the job done without continual and interruptive managerial interjection
• Automates various workflows and approvals within our JIRA system.

Competencies and Skills

• Experience with Microsoft Office Suite, Visio, Jira, and MS Project.
• Working knowledge of SQL and Web technologies including JavaScript, CSS, and HTML.
• Basic knowledge of networking and security related to network technologies.
• Knowledge of developing test scripts for validation testing purposes.
• Ability to work independently and collaboratively in a fast paced and deadline driven environment.
• Ability to interact and work with all levels of an organization.
• Illustrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
• Strong verbal and written communication skills including ability to work in a team environment, give honest, direct feedback, is a solid verbal and written communicator, and ability to tailor communication to audience.
• Ability to present in front of staff at department meetings and in front of existing and new potential customers.
• 10 Utilizes initiative and judgment to manage shifting priorities, risks and competing interests of multiple projects.
• Meets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure.
• Strong understanding of both client-server and web application development concepts.
• Ability to understand engineering concepts, business case development, modeling techniques, and cost/benefit analysis.
• Thorough understanding of the project life cycle process to effectively manage through the complexities of the business solution.
• Exceptionally strong leadership and communication skills to effectively manage multidisciplinary teams.
• Expert knowledge in requirement management with experience analyzing complex workflows.