What are the responsibilities and job description for the Help Desk Specialist position at Prosum?
JOB SUMMARY
The Help Desk Analyst plays a critical role in supporting daily IT business needs and demands. This position serves as the primary point of contact for IT support at the site, providing assistance to internal customers and end users for hardware and software-related issues.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES
- Provide support to internal customers and end users.
- Perform daily maintenance and operational tasks.
- Troubleshoot issues related to the performance, operation, and functionality of desktop applications and select data center hardware/software.
- Collaborate with end users, IT staff, and vendors to assess and resolve issues related to applications, processes, or hardware (PCs) in a timely manner.
- Manage and support mobile technology.
- Maintain clean and organized storage areas and workspaces.
- Handle employee onboarding and offboarding processes, including license account management.
- Maintain detailed documentation and inventory of managed IT environments.
- Oversee asset management responsibilities.
QUALIFICATIONS
Required:
- Bachelor’s degree in Computer Science, Business Systems, or a related field preferred, or an equivalent combination of education, experience, and training.
- Minimum of 2 years of experience in a similar role.
- Proficiency in Microsoft technologies, including O365 and MS Teams.
- Basic knowledge of network components and topologies.
- General understanding of Windows Server environments.
- Ability to manage projects as assigned.
- Adaptability to changing business needs and assignments.
- Strong written and verbal communication skills in English.
Preferred:
- ITIL v4 certification is a plus.
- A certification is a plus.
Salary : $25 - $30
