What are the responsibilities and job description for the IT Lead Technician position at Prosum?
- 80% remote & 20% onsite at client offices (LA and OC).
- 60% help desk type support while 40% of the work will be helping streamline operations and growing the client base.
Seeking Lead Technician with MSP operations experience. Take ownership of our Level 2/3 helpdesk queue, tackling advanced IT challenges for clients while setting a high standard for responsiveness and problem-solving. With your MSP operations experience, you’ll also shape our processes—building workflows, documenting procedures, and laying the groundwork to scale our small team into a powerhouse.
Experience:
- 5 years in a Managed Service Provider (MSP) environment
- 3 years in hands-on experience in Level 2/3 technical support
- Intensely proficient with both admin and user side of Microsoft 365 and Google Workplace. You seek knowledge about new tools and technologies
- Demonstrated MSP operations experience improving processes like ticket workflows, escalation paths, or client onboarding—show us how you’ve made an MSP run better
- Strong troubleshooting skills for servers, networks, firewalls, and cloud platforms (e.g., Microsoft 365, Azure)
- Proficiency with MSP tools like Ninja, Hudu/ITGlue, HaloPSA, or similar for ticketing and remote management
Salary : $85,000 - $125,000
