Demo

Technical Support Manager (Application Support)

Prosum
Tempe, AZ Full Time
POSTED ON 3/10/2025
AVAILABLE BEFORE 5/10/2025

Company Description

Overview

Our client is looking for a Level II Product Support Engineer that can handle the following duties and responsibilities for the company:

Job Description

Responsibilities
  • Provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform
  • Technical troubleshooting, develop and document solutions, S/FTP data transfers and create/reproduce escalation cases to Engineering teams
  • Suggest various service and product enhancements

Qualifications

Requirements for the Role

  • 2 years technical support for SaaS-based software
  • 3 years working with one of the following: JavaScript, Python, or Java
  • Experience with:
  • Troubleshooting through browser tools
  • Linux text processing tools
  • Writing SQL queries

Nice to Haves:

  • Basic coding experience in any language: Java, C , Python, Perl, Bash, etc...
  • MongoDB, Hadoop, or Atlassian product experience
  • AWS- working knowledge

Additional Information

All your information will be kept confidential according to EEO guidelines.

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