What are the responsibilities and job description for the Desktop Support position at Proteam Solutions Inc.?

FIELD TECHNICIAN POSITION SUMMARY: Responsible for the configuration, installation, operation, preventative maintenance and repair of the district’s computing hardware and their applied software applications.
ESSENTIAL DUTIES:

Installs and tests software on stand alone computers, laptops and tablets.
Troubleshoots and repairs hardware and software related issues on end point devices.
Configures and installs a variety of devices.
Diagnoses and resolves critical and non-critical hardware and software problems in a timely manner.
Providing face to face and remote customer service.
Provides technical assistance to end users, help desk and fellow support analyst, utilizing technical information provided through vendor relationships, hardware manufacturers and process manuals.
Responds to technology service desk trouble tickets to resolve customer problems and closes trouble tickets; maintains records of statistics and tracking requirements, and hardware and software maintenance and repair.
Installs, upgrades, and maintains a variety of software applications and computer hardware, including peripherals.
Closes trouble tickets upon completions of services or resolution of problem
Performs backup activities and restoration of files as needed.
Participates in testing and implementation of new systems and procedures.
Works with building staff and various departments to integrate technology solutions into the environment.
Maintains a record of hardware and software in use at assigned locations.
Prepares required documentation and report.
JOB QUALIFICATIONS:
2 or more years’ experience in analysis, installation, configuration and testing of micro/mini computer network software.
Valid state of Ohio driver’s license.
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