What are the responsibilities and job description for the Stores Technology Specialist - IT Operations position at Proteam Solutions?
Job Description
Job Description
tores Technology Service Technician
Shift Availability : All shifts needed; third shift availability preferred.
Job Summary :
This is a phone-heavy position requiring excellent communication skills. The Stores Technology Service Technician provides high-quality customer service and technical support for store hardware, software, and procedural processes. This role demands strong interpersonal and administrative skills to effectively resolve issues and ensure operational efficiency for our store locations.
Key Responsibilities :
- Provide direct support to store employees, assisting with first-tier hardware troubleshooting.
- Escalate complex technical issues to Analysts for tier-2 resolution.
- Take immediate action to correct or escalate emergency situations.
- Diagnose and resolve store issues by identifying root causes and implementing appropriate solutions.
- Accurately document troubleshooting steps, resolutions, and escalations.
- Stay informed on system updates, policies, and procedures to enhance problem-solving capabilities.
- Communicate effectively under both routine and escalated conditions, maintaining professionalism and customer service excellence.
- Conduct technical troubleshooting for POS equipment, remote access systems, Apple iOS devices, and Microsoft applications.
- Identify recurring issues and collaborate with Store Technology Services (STS) Analysts to improve long-term system performance.
- Support corporate associates with technical assistance via email and other communication channels.
Qualifications & Skills :
