Business Analyst

Job description

Protech Solutions is a proud Minority and Women-Owned Business Enterprise. We are a professionally managed global provider of innovative technology and consulting services to both the public and private sector. With our technological focus and expertise, we have established quality systems - along with global alliances and technology partnerships with market leaders. Founded in 1995, we now have over 400 resources and continue to grow and provide development, maintenance, and enhancement of automated systems. Protech specializes in Child Support Enforcement.

All of our positions are full-time and long-term. This position is on-site.

Must have child support experience.

Role: Business Analyst

This position is responsible for working with/for project team members and managers to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems. The position is responsible for maintaining the ability to understand business problems and opportunities in the context of the requirements. The position also includes making solid recommendations and working on solutions that enable the project teams to achieve their goals.

Primary Responsibilities

• Perform business process/data analysis
• Gather and document business requirements
• Prepare requirements documents such as functional design documents, workflows, use cases, test scripts, etc.
• Provide support in developing and executing strategic and operational plans
• Be familiar with software such as MS SQL Server, MS Visual Studio, and MS Office Suite.

Secondary Responsibilities

• Assist project managers by managing client expectations through interactions with the client
• Analyze and understand the current state processes to ensure that the context and implication of change are understood by the client and the project team
• Assist in requirements gathering and system design
• Work with the project manager and stakeholders to identify risks and solutions to resolve or mitigate risks
• Assist in system development and unit testing
• Assist in system testing and bulk testing
• Assist in User Acceptance Testing
• Facilitate meetings with all stakeholders: client, subject matter experts (users), technical architect, test lead, vendors, other BAs, DBAs, network team, etc.
• Help track the status of project documents, test results, post-implementation change requests, lessons learned, future enhancements
• Prepare workflows, charts, reports, etc. as requested
• Prepare documentation of agendas, meeting minutes, etc.
• Prepare presentations and assist as requested
• Work on multiple projects at a time in varying roles from requirements gathering through testing and UAT support
• Interface with Help Desk to resolve tickets as required

General Responsibilities

• Adapt to changing requirements in the project environment
• Adhere to all company policies, including work hours, dress code, leave, etc.
• Adhere to overall and individual project communication plans
• Assist in analyzing situations, identifying problems and initiating solutions
• Assist in identifying project inefficiencies based on industry standards
• Assist in providing solutions for problems faced by the team
• Assist team lead(s) in monitoring estimated-time-to-complete (ETC) against the actual for assigned tasks
• Assist team members with tasks as needed/requested
• Attend conferences as requested
• Attend project status meetings as requested
• Be responsible for individual work products
• Complete and meet time estimates for assigned tasks
• Deliver quality products and within timelines
• Help minimize scope creep in the project budget, resources, time
• Learn and apply new skills/concepts as and when required
• Maintain current knowledge of the business area, including best practices and industry standards, legislation and policy, and technology, to the extent possible
• Manage multiple tasks and respond to varied expectations
• Obtain and maintain relevant certification as required
• Participate in identifying and tracking issues, risks, and action items that could affect personal work, work of the team, and/or application items
• Assist with other projects as needed/requested
• Provide weekly status report as requested
• Obtain and maintain relevant certification as required
• Strive to maintain customer satisfaction

Tools Required but not limited to:

• Microsoft SQL Server
• Microsoft Visual Studio
• Office Suite

Job Type: Full-time

Must have child support experience.

Must be authorized to work in the US.

Must be local or willing to relocate.

Must have BA experience.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: In person