Demo

IT Support Specialist

ProTech Staffing Solutions
Independence, OH Full Time
POSTED ON 2/12/2025
AVAILABLE BEFORE 5/9/2025

Job Description

Job Description

Position Overview :

As an IT Support Specialist, you will support the IT department by handling on-site user requests, ensuring compliance with ticketing procedures, and assisting with inventory management. This role is ideal for someone who is passionate about IT and looking to gain hands-on experience in a fast-paced environment.

  • User Support :

Respond to on-site user requests and provide technical assistance.

  • Guide users through the ticket submission process, ensuring all requests are properly documented before providing support.
  • Troubleshoot and resolve basic hardware and software issues.
  • Escalate complex issues to senior IT staff as necessary.
  • Ticketing Management :
  • Monitor and manage the IT helpdesk system, ensuring all user requests are logged and addressed in a timely manner.

  • Track the progress of open tickets and follow up with users as needed.
  • Inventory Management :
  • Assist with the organization and tracking of IT inventory, including hardware, software, and peripheral equipment.

  • Conduct regular inventory audits to ensure accurate records.
  • Help manage the lifecycle of IT assets, from procurement to decommissioning.
  • Administrative Support :
  • Provide general administrative support to the IT department as needed.

  • Assist with documentation of IT processes and procedures.
  • Qualifications :

  • Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
  • Basic knowledge of Windows operating systems, Microsoft Office Suite, and common IT hardware.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Prior experience in a technical support role or familiarity with ticketing systems is a plus.
  • Company Description

    ProTech is a direct and contract recruiting company specializing in technical and professional skill sets. We also supply payroll service for our retirees and co-op candidates.

    Company Description

    ProTech is a direct and contract recruiting company specializing in technical and professional skill sets. We also supply payroll service for our retirees and co-op candidates.

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