What are the responsibilities and job description for the Technical Specialist /Jr. Systems Administrator position at Protek Consulting?
Job Description
Job Description
This is a full-time, on-site position that requires working hours of 8 am-5 pm in Rockville.
There is no hybrid schedule being offered for this role. It is 100% on-site.
POSITION / LEVEL : IT Support Specialist III
WORK AUTHORIZATION : US Citizen
Position Description
Our client is seeking an IT Support Specialist III responsible for installation, configuration, monitoring, documentation, and troubleshooting of all desktop computers and mobile devices. This includes workstations, monitors, printers, and other peripheral equipment. The role also provides software and application support, incident response and tracking, assets deployments, and asset inventory.
Responsibilities
- Perform daily monitoring of the Helpdesk Ticketing System to ensure all requests are being responded to within the assigned SLA. Provide support per requests, investigate, and troubleshoot issues, with minimal supervision.
- Provide Tier 1 & 2 technical support for system users.
- Manage the Active Directory / Office 365 by creating, changing, and deleting user accounts per request.
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
- Collaborate with the Desktop Engineering team to perform system and software testing procedures.
- You will update assigned tickets and continuously coordinate necessary work.
- Advise management of potential risks that may have an impact on the IT environment.
- Assist in the management of Service Desk resources for optimal performance.
- Maintain professional demeanor and behavior at all times in all forms of communication.
- Perform other duties as assigned by the manager.
Minimum Education / Qualifications
CONTRACT DURATION : 6 months Temp to Hire
WORK HOURS / FLEXIBILITY : 8-5 M-F
INTERVIEW PROCESS (Steps?) : Resume / 1 interview (Panel interview between the hiring manager and director of the department) / BGI / Start
Company Description
PROTEK Consulting is a Woman-Owned Small Business led by an experienced team of industry veterans. Together, we make impeccable candidate-to-job matches delivering the right fit for our clients, every time. We work tirelessly in pursuit of the perfect match for our clients, with the ultimate goal of becoming one of their strategic business partners. We value and strive for a long-term relationship not short-term gain. We put our client’s interest in front of our own. We work really hard to understand our client’s underlying interests not just surface “wants”. We are genuinely passionate and enthusiastic about connecting our clients with the perfect match.
Company Description
PROTEK Consulting is a Woman-Owned Small Business led by an experienced team of industry veterans. Together, we make impeccable candidate-to-job matches delivering the right fit for our clients, every time. We work tirelessly in pursuit of the perfect match for our clients, with the ultimate goal of becoming one of their strategic business partners. We value and strive for a long-term relationship not short-term gain. We put our client’s interest in front of our own. We work really hard to understand our client’s underlying interests not just surface “wants”. We are genuinely passionate and enthusiastic about connecting our clients with the perfect match.
