What are the responsibilities and job description for the JIRA Consultant position at Protingent?
Job Responsibilities:
• Assess and understand existing Jira & Confluence implementation
o We have an existing Jira/Confluence implementation
o It includes both Cloud and On-Prem. This is mostly about Cloud Jira.
o We have multiple team-managed spaces as well as the regular centrally-managed space
• Understand the existing stakeholder landscape for Jira/Confluence and their requirements
o First work with PMO to understand what outcomes and uses that PMO wants to use for Jira
o Then work through the core and extended teams to understand the different stakeholder groups, how they use Jira, and why
• Consult with PMO on their new needs and requirements and Jira’s ability to meet them
o Help work with PMO on a plan to address PMO requirements in a way that minimizes the disruption to existing teams and how they do work.
o Help PMO understand what changes need to be made in Jira (configuration, customization, custom reports, new tools) to enable this.
o Implement these changes
o Work with PMO on integrations of Jira data with other company portfolio management tools
• Consult and assist in creating a roadmap of Jira improvements
o Work with a core team to help define a longer term, north star vision of how Jira should be used in our group
o Help define workable milestones which will get us there, with our without support from contingent workers
• Assist in migration of data from existing data sources (Confluence databases, Smartsheets) to Jira
o Once we have met a baseline set of needs of PMO, help get data which exists in other forms (Confluence databases, spreadsheets, Smartsheets) migrated into Jira to build a single source of truth.
Job Qualifications:
• Expertise in Jira and Confluence
• Expertise, in this case, means expert knowledge of Jira capabilities not just out-of-the-box administration, but also through custom views, custom fields, and its suite of products.
• Ability to understand multiple (and sometimes conflicting) stakeholder needs and provide options and their respective trade-offs.
