What are the responsibilities and job description for the Account Manager position at Proto Labs, Inc.?
Be yourself at Protolabs
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.
Why Protolabs?
We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It's our people who fuel our creativity and make our culture feel like home.
Join our team as an Account Manager!
This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday.
The role of an Account Manager (AM) at Protolabs is responsible for managing between 50 - 75 accounts. The AM is tasked with selling services, acting as a key point of contact, and focusing on customer satisfaction, retention, and business growth for complex accounts. The AM is dedicated to driving Protolabs' growth by understanding the customer's business initiatives, needs, and challenges, and by leveraging Protolabs' service line solutions to co-create innovative solutions. With a strong emphasis on building coaches and champions throughout the customer organization, the AM will play a pivotal role in expanding customer wallet share while enhancing efficiency and profitability for the mutual benefit of both the customer and Protolabs. The AM is skilled in utilizing customer-centric tools, training, and the Protolabs' cross-functional ecosystem to deliver the best solutions.
Duties and Responsibilities :
- Aligns with customer KPI's and utilizes Protolabs business analytics (technology, SFDC, DOMO, best practices, etc.) within various levels of the customer's product life cycle & service lines.
- Understands customer's business and uses that knowledge to provide solutions to penetrate the account.
- Sells across all service lines and aligns the customer to Protolabs full product life cycle capabilities to create competitive advantage.
- Fluent in key value propositions and customer bottleneck / objections and can map a product life cycle supply chain from source to end customer.
- Pursues Individual development. May provide input and guidance for other team members.
- Both champions and coaches, at multiple levels across multiple departments.
- Leverages account team member(s) and other internal resources toward achieving customer expectations and grow account value.
- Accountable for operational results and connected to operational excellence but spends less than 75% of time on day-to-day account operations.
- Manages and grows accounts for multiple service lines and customer locations.
- Accountable to manage a select group of accounts; best practice is between 50 - 75 customers.
- Perform other related duties as assigned
Education & Experience :
Knowledge, Skills, and Abilities :
What's in it for you :
Protolabs offers a competitive total rewards package, and compensation mix vary based on position, such as base wage, as well as other earnings including incentives and commissions. Actual pay offered will vary depending on multiple factors which may include, without limitation, job function, work experience, specialized skills, training, education, and certifications.
Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.
Proto Labs, Inc. is an Affirmative Action / Equal Opportunity Employer
Physical Demands :
While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and / or move up to 25 pounds.
Work Environment :
Indoors (A / C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and / or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.
