What are the responsibilities and job description for the Junior Systems Analyst/Desktop Technician (Need locals to Rockville, MD) position at Protos IT, LLC?
Job Title: Computer Oper II (Junior Systems Analyst)
Location: Rockville, MD
Duration: 6 months Contract
Our client is seeking qualified, creative, and customer-focused technical and non-technical personnel to provide transition due diligence, knowledge transfer, and operations support for the Client, located in Rockville, MD. They will be the primary POC and responsible for providing operational desk-side support tasks and activities for the upcoming PC Hardware Refresh of every device across the client. Each candidate position shall provide technical and non-technical surge support deploying Windows10 desktop and laptop devices to client end users in support of a 100% Hardware Refresh Deployment project. Each candidate should be familiar in conducting non-disruptive desk-side surge support to deploy Windows 10 configured hardware devices for every client end users using a specified deployment process.
Use knowledge of MS Office Suite, Remedy, and tools specifically used to support the deployment of these devices is desired. For example, familiarity with Remedy will aid in deploying the hardware devices, ticket processing, and updating the CMDB to capture the change. Excellent analytical and organizational skills preferred.
Some travel may be required depending on the site supported.
Utilize knowledge in Windows 10 Hardware refresh deployments and migration of data from a current device to a new device utilizing developed automated toolset.
Timely customer availability to backup the old device to support deploying new device.
Each candidate position shall provide technical and non-technical surge support deploying and decommissioning Dell Windows10 desktop and laptop devices to Client end users in support of a Hardware Refresh Deployment project in the evening during the work week driven off the use of remedy ticketing..
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $20 - $25
