Senior Software Engineer (Salesforce)

Job Title: Senior Software Engineer (Salesforce)
Location: Washington, D.C. Area (100% On-Site)
Travel: None (occasional surge periods may require on-site presence)
Clearance: Ability to obtain Public Trust Clearance

Job Description:
We are seeking a highly skilled and experienced Senior Software Engineer (SSE) with a strong background in Salesforce development and a working knowledge of ITIL best practices to support a mission-critical IT modernization program . The SSE will support modernization of legacy applications and workflows by developing scalable, cloud-based solutions with a primary focus on Salesforce implementation, customization, and integration. Candidates should bring both technical depth and process orientation to align with enterprise ITIL-based service delivery.

Responsibilities:

Map, document, and analyze existing applications and workflows to inform legacy system modernization and migration to platforms such as Salesforce and ServiceNow.
Design, develop, and implement scalable Salesforce solutions including custom apps, Lightning Web Components (LWC), Apex classes/triggers, and Visualforce pages.
Apply ITIL-aligned processes in the design, development, testing, and deployment of software solutions ensuring alignment with service delivery, change management, and incident resolution workflows.
Collaborate with product owners, business analysts, and engineers to translate requirements into technical solutions that follow Agile and ITIL-based SDLC practices.
Integrate Salesforce with backend systems (e.g., Oracle databases) using APIs and data transformation best practices.
Conduct functional and accessibility testing (Section 508 compliance), defect resolution, and release support.
Document processes, user guides, configuration decisions, and system architecture in accordance with standards and ITIL documentation requirements.
Support change and configuration management activities, ensuring traceability and consistency with ITIL-based governance.

Personal Skills:
Customer-Focused: Adept at engaging and supporting end users and business stakeholders through all phases of delivery.
Process-Oriented: Applies ITIL and Agile best practices in documentation, issue tracking, and lifecycle support.
Collaborative: Strong communicator and team player with experience coordinating across cross-functional Agile teams.
Self-Driven: Can operate independently while managing priorities, timelines, and quality expectations.

Job Requirements:

Education & Experience:
Bachelor s degree in Computer Science, Software Engineering, or related field (additional experience may be considered in lieu of degree).
Minimum 8 years of software engineering experience, with 3 years of hands-on Salesforce development.
Proficient in Salesforce platform tools (Apex, LWC, Visualforce, SOQL/SOSL).
Strong experience with Oracle 19c, PL/SQL, and Oracle Application Express (APEX).
Experience with Adobe Experience Manager, JavaScript, and dynamic form creation.
Section 508 testing knowledge, including JAWS and other accessibility tools.
Understanding of ITIL-based service delivery, including incident, change, and configuration management.
(Current clearance preferred.)

Tools & Technologies:
Salesforce Platform (Apex, LWC, Visualforce)
Oracle 19c, PL/SQL, APEX
Adobe Experience Manager, JavaScript
Section 508 testing tools (JAWS, etc.)
Agile project tools (Jira, Confluence)
ServiceNow and ITSM platforms
ITIL-based tools for service, change, and asset management

Preferred Qualifications:
Current Public Trust or higher clearance
Salesforce certifications (Platform Developer I or II)
Experience working on federal IT modernization programs
ITIL certification (Foundation or higher) and demonstrated experience applying ITIL principles in software development or IT operations
Experience supporting ServiceNow and enterprise cloud platforms
Strong background in documentation and training aligned to ITIL frameworks