What are the responsibilities and job description for the Manager, Dispatch position at Protos Security?
Job Description
Company:Off Duty Services, Inc., A Protos Company
Title: Dispatch Manager
Location: Katy, TX
Position Overview & Responsibilities
An advisor, mentor and critical problem solver, the Dispatch Manager will have great impact on all Dispatch Operations. Serves as the point person and main driver for short-term operations within the Dispatch department and is a critical component of the long-term plans of Dispatch. The Dispatch Manager will be based in the Katy Operations Center and will report directly to the Director of Dispatch.
The Dispatch Manager’s core responsibilities will include the following:
Overnight travel, while not often, may be required. Travel is expected to be less than 5%.
Position Type: Full-time, Exempt
Function: Operations
Compensation
Compensation includes base salary and a discretionary, performance based year-end bonus. The Company offers a competitive benefits package including medical, dental, vision, disability, 401(k), PTO, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The atmosphere is consistent of a professional office setting with normal to busy support center activity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Off Duty Services, Inc., A Protos Company is an equal opportunity employer and encourages all qualified candidates to apply.
Company:Off Duty Services, Inc., A Protos Company
Title: Dispatch Manager
Location: Katy, TX
Position Overview & Responsibilities
An advisor, mentor and critical problem solver, the Dispatch Manager will have great impact on all Dispatch Operations. Serves as the point person and main driver for short-term operations within the Dispatch department and is a critical component of the long-term plans of Dispatch. The Dispatch Manager will be based in the Katy Operations Center and will report directly to the Director of Dispatch.
The Dispatch Manager’s core responsibilities will include the following:
- Supervise Dispatchers and Dispatch Leads
- Provide analysis on Dispatch reporting and create immediate/short-term actionable plans for subordinates to act upon and make recommendations to Director for long-term plans
- Ensure smooth operation of Dispatch department
- Participate in cross-functional communication with other department to ensure that all Dispatch deliverables are completed in a timely manner and to ensure that Dispatch needs from other departments are met
- Maintain knowledge of Dispatch affairs and serve as an advisor to the Director of Dispatch
- Conduct performance reviews, disciplinary actions, and aid in investigations
- Interview prospective employees and extend/withhold offers, as appropriate
- Monitor employee performance and create appropriate improvement plan to achieve department/company goals
- Establish training plans for all aspects of Dispatch procedures, including but not limited to: New Hire training, quality control training, professional development training, etc.
- Compile dispatch KPI’s, adjust reporting and coach lower-level employees based on findings
- Establish performance parameters and gauge employee’s personal targets and make recommendations for promotions and terminations
- Suggest and implement process improvements for smooth operations
- Support recruiting and hiring process for Dispatch department
- Additional duties as directed by management
- Bachelors degree in business or equivalent work experience.
- Excellent written and verbal communication skills.
- Advanced knowledge of basic office applications and ability to learn new proprietary software.
- Strong problem-solving and analytical skills.
- Excellent prioritization and time management skills.
- Strong collaborative and leadership skills.
- Process driven, detailed oriented and highly organized.
- Strong organizational and planning skills
- Excellent time management skills and ability to multi-task and prioritize work
Overnight travel, while not often, may be required. Travel is expected to be less than 5%.
Position Type: Full-time, Exempt
Function: Operations
Compensation
Compensation includes base salary and a discretionary, performance based year-end bonus. The Company offers a competitive benefits package including medical, dental, vision, disability, 401(k), PTO, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The atmosphere is consistent of a professional office setting with normal to busy support center activity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Off Duty Services, Inc., A Protos Company is an equal opportunity employer and encourages all qualified candidates to apply.
