What are the responsibilities and job description for the IT Support Specialist position at Prototek?

IT Support Specialist

1st Shift / OT Eligible

About Prototek

Prototek is a leading national provider of digital based manufacturing services including CNC machining, precision sheet metal fabrication, EDM, and additive manufacturing services. Prototek serves a variety of customer end markets, including aerospace, defense, medical, robotics, electronics, consumer, and general industrial. Prototek has manufacturing locations across the United States includingfacilities in New Hampshire, Wisconsin, California, Colorado, and Pennsylvania. Prototek is ISO 9001 : 2015 and AS9100D : 2016 certified as well as ITAR Registered.For more information, visit www.prototek.com .

Position Summary :

The IT Support Specialist assists with department deliverables, provides superior customer service, identifies areas for improvement, and contributes to the overall success of the department.

Essential Functions :

Resolve issues / requests through ticketing system, phone, email or in person
Manage and prioritize help desk tickets; escalate as needed
Configure and deploy laptops and desktops to company standards
Support software ecosystem, including the installation, configuration and maintenance of approved applications
Collaborate with hiring managers to deliver customized IT onboarding for new hires
Manage approved user access and permissions at date of hire, during employment, and at termination
Track and manage IT hardware assets
Work closely with other IT team members to resolve complex issues and contribute to ongoing projects
Business application administration and support
Actively participating in department improvements. trouble shooting, root cause analysis
Compliance work
User access reviews & asset management reconciliation

Technical Competencies

Proficient knowledge of IT disciplines

Proficient knowledge of Windows OS and Microsoft 365 environment

Proficient application of troubleshooting methods and processes.

Robust understanding of computer hardware

Intermediate understanding of network infrastructure components and configuration

Basic knowledge of server operating systems

Basic knowledge of software licensing and activation

Basic knowledge of business processes and practices

Understanding and awareness of security best practices and risks

Education / Professional Experience :

Associate degree in computer science, information technology, or related field preferred

Relevant certifications (e.g., CompTIA A , Microsoft Certified Professional) are desired

Minimum 5 years of experience in a related field

Physical Requirements / Work Environment

Ability to sit for extended periods of time

Ability to operate computer, phone and general office equipment and handle documents

Ability to talk and hear

Ability to bend, stoop, kneel and crouch occasionally throughout workday

Ability to carry or lift up to 25 lbs. occasionally throughout the workday

Sharp focus of vision at close distances

Occasional exposure to noise conditions ranging from moderate to extreme

Occasional exposure to fumes and or airborne particles

Work Hours / Travel

1st shift work schedule, Monday - Friday

This position may require occasional evening or weekend work

Local travel (30%)

Out of area and overnight travel (up to 5%)

What Prototek Offers :

Career advancement opportunities

Competitive pay scale

Paid time off (PTO) starting at 80 hours with annual increase for each year of service

9 paid Holidays annually

Education reimbursement program

Health, dental, vision, life and short-term disability insurance

Company paid life and long-term disability insurance

Employee Assistance Program (EAP)

401(k) match : 100% of 3% and 50% for 4% and 5%

Additional Information :

Prototek maintains International Traffic in Arms Regulations (ITAR) compliant operations in United States based facilities. This position is subject to ITAR which requires U.S. Person status. ITAR defines U.S. Person as U.S. Citizens, lawful permanent residents, or foreign nationals granted refugee or asylee status.

We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, veteran status, disability, or any other protected class.

EEO is The Law - click here for more information : https : / / www.eeoc.gov / sites / default / files / migrated_files / employers / poster_screen_reader_optimized.pdf

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 603-746-2001 or email us : HR@PROTOTEK.COM . You may also write to us and we will be happy to assist you with the application : Prototek, 205 Pine St., Hopkinton, NH 03229

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