What are the responsibilities and job description for the Team Lead Cincinnati position at PROVANTAGE?
Description
TITLE: Team Lead
DIRECT REPORT: Area Manager
REPORTS: General Cleaner
OVERVIEW
Provantage, a consolidator of leading specialty cleaning services and contractor services providers
across Ohio and the mid-Atlantic region, is recruiting a Team Lead for its rapidly growing platform
of diverse client locations. We are looking for an experienced Team Lead to oversee the operations
of multiple locations. This individual will be skilled in managing various operations with a
strategic mindset and superb leadership skills. Excellent abilities in budgeting and operations
planning are also essential for this role. The goal for this role is to ensure client contracts are
met and exceed expectations of business development and efficiency. A successful Team Lead will
have a lead with service attitude and own the outcome regardless of the result.
PRIMARY RESPONSIBILITIES:
• Ensure world-class customer service while building continuity within teams at each
location.
• Oversee daily operations performed at each location to ensure delivery of contracted
services.
• Preserve all equipment and order supplies to ensure teams have the resources to complete
contract specifications.
• Maintain effective relationships and function as primary contact with clients to meet scope of
work guidelines.
• Complete regular on-site inspections.
• Quickly coordinate site specific requests and address problems or complaints promptly.
• Ensure daily operations are within budget for each assigned contract.
• Communicate staffing needs with direct report and recruiters.
• Sustain staff turnover within company expectation.
• Ensure quality and safety standards by ensuring staff are trained on all company policies,
standards and procedures.
• Looks for and implements continuous improvements while encouraging the team to leverage new
digital tools and ways of working to support brand goals.
Requirements
QUALIFICATIONS
- Proven experience as a team lead or similar managerial role.
- Exceptional communication and interpersonal abilities.
- Keen sense of service and passion for the Company transformation; thrives on change, pace, action, and accountability.
- Demonstrates curiosity and a growth mindset; foster an environment that supports learning, intelligent risk-taking, and shows resilience in the face of setbacks.
- Access to reliable transportation.
- Possess a clean driving record.
- Must be willing to submit a criminal background check and meet company requirements.
- Stand for extended periods of time
- Bend, lift, and twist
- Clock in/out using a mobile device or kiosk
*Provantage is an Equal Opportunity Employer*
- This company does not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
