What are the responsibilities and job description for the Team Lead position at PROVANTAGE?
Description
TITLE: Team Lead
DIRECT REPORT: Area Manger
REPORTS: General Cleaner
OVERVIEW
Provantage, a consolidator of leading specialty cleaning services and contractor services providers across Ohio and the mid-Atlantic region, is recruiting a Team Lead for its rapidly growing platform of diverse client locations. We are looking for an experienced Team Lead to oversee the operations of multiple locations. This individual will be skilled in managing various operations with a strategic mindset and superb leadership skills. Excellent abilities in budgeting and operations planning are also essential for this role. The goal for this role is to ensure client contracts are met and exceed expectations of business development and efficiency. A successful Team Lead will have a lead with service attitude and own the outcome regardless of the result.
Primary Responsibilities:
- Ensure world-class customer service while building continuity within teams at each location
- Oversee daily operations performed at each location to ensure delivery of contracted services
- Preserve all equipment and order supplies to ensure teams have the resources to complete contract specifications
- Maintain effective relationships and function as primary contact with clients to meet scope of work guidelines
- Complete regular on-site inspections
- Quickly coordinate site specific requests and address problems or complaints promptly
- Ensure daily operations are within budget for each assigned contract
- Communicate staffing needs with direct report and recruiters
- Sustain staff turnover within company expectation
- Looks for and implements continuous improvements while encouraging the team to leverage new digital tools and ways of working to support brand goals
- Attend regular meetings to discuss business updates, issues, and opportunities
KEY COMPETENCIES FOR SUCCESS:
- Change leadership; hands-on; “roll up the sleeves and get it done” mentality
- The ability to consult and advise team members on a range of issues
- Ability to build and support strong working relationships at all levels in the organization
- Attention to detail
- Proven success recruiting, managing, and developing direct reports
WHY IS THIS COMPELLING?
Currently a leading independent service provider within the industry and is positioned to become THE industry disruptor
Significant growth opportunity with the chance to be part of something “big!”
Environment of encouragement and open idea sharing to support brand building and development
COMPENSATION
The role will supply a solid compensation offering that will match the success and the skills of the candidate. The basic framework will include a competitive base salary and an annual bonus based on achieving key metrics within assigned locations
Requirements
QUALIFICATIONS
- Spanish- Bilingual preferred
- Proven experience as a team lead or similar managerial role
- Exceptional communication and interpersonal abilities
- Keen sense of service and passion for the Company transformation; thrives on change, pace, action, and accountability
- Demonstrates curiosity and a growth mindset; foster an environment that supports learning, intelligent risk-taking, and shows resilience in the face of setbacks
- Access to reliable transportation
- Possess a clean driving record
- Pass a background check based on client contract guidelines
- Highly meticulous with an aptitude and desire to learn, display critical thinking and critical thinking skills
- Strong written and oral communication skills
- High ethical standards while encompassing strong leadership skills
- Stand for extended periods of time
- Bend, lift, and twist
- Clock in/out using a mobile device or kiosk
