What are the responsibilities and job description for the Customer Service Representative position at Provide A Ride | Greater Cleveland?
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FUN, SUPPORTIVE WORK ENVIRONMENT EMPLOYEE APPRECIATION DAYS ROOM FOR ADVANCRMENT
Full-time and Part-time positions available!
Monday-Friday: NO WEEKENDS!
JOB DUTIES
- Answer incoming calls in a timely and professional manner.
- Screen, announce, and transfer calls to office personnel.
- Create and display a positive and respectful work environment.
- Interview customers to ensure their eligibility to receive transportation; obtain pertinent information to schedule customers' transportation needs.
- Input and document trip information correctly.
- Ensure customers' personal data is accurate in the computerized system by reviewing all the information before ending the call; update customer information as needed.
- Record and respond to customers' compliments and complaints; forward the information to the appropriate supervisor/manager when necessary.
QUALIFICATIONS REQUIREMENTS:
- Must pass a pre-employment drug screen (excludes THC)
- Must pass a State and Federal background check.
- Provide A Ride is an equal opportunity employer
Pay: $15.00 per hour
REQUIREMENTS
Provide A Ride provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary : $15
