What are the responsibilities and job description for the Transportation Coordinator position at Provide A Ride | Greater Cleveland?
We're looking for individuals with call center or office-based customer service experience to join our Dispatch team!
Provide A Ride is a premier provider of passenger transportation services. Our fleet of wheelchair vans, passenger vans and shuttle buses operate 24 hours per day, 7 days a week throughout the state of Ohio, providing quality service to those in the community who rely on us for all of their specialized transportation needs. They need us and we need YOU!
BENEFITS:
- Health Insurance options including Vision and Dental
- Paid Time Off,
- Holiday Pay
- Monthly Employee Appreciation
JOB DUTIES
- Assign trips to drivers using state-of-the-art software to efficiently place trips.
- Communicate with active drivers using computer-based messaging as well as the telephone.
- Report accidents to management.
- Provide customers with accurate and professional information on the status of their pick-up.
- Handle and attempt to resolve customer complaints in a professional manner.
- Assist the Customer Service Department as needed by answering phones and entering trip information.
QUALIFICATIONS REQUIREMENTS:
- Must pass a pre-employment DOT drug/alcohol screen, State and Federal criminal background check.
- High School Diploma or GED required.
- Experience working in an office setting strongly preferred.
- Customer Service and/or call center experience preferred.
- Must have the ability to work weekends and holidays as needed.
REQUIREMENTS
Provide A Ride provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
