Patient Scheduler Home Health

Company:

Position Summary

This position is responsible for scheduling Hospice clinical staff visits for a multi-disciplinary team of RNs, MSWs, LPNs, and HHAs using a computer based scheduling program. This position is the main hub of support and communication for clinicians to ensure efficient and coordinated service delivery. The Scheduler coordinates and collaborates with clinicians of all disciplines, Patient Access staff, and managers to create smooth and accurate transfer of information to provide the highest level of patient care.

This is a clerical position and is responsible to utilize appropriate lines of authority in a timely and effective manner. Performance is evaluated by the Hospice Manager.

Position Specific Responsibilities

• Provide an accurate daily schedule of clinical visits for hospice services:
• Schedule additional visits as patient needs develop; coordinates schedules taking into consideration caseload capacity, continuity of care, staffing levels, geographic areas, and individual clinical expertise to maximize efficiency, safety and quality of care.
• Make adjustments as necessary to scheduled patient visits when staff call in sick, assigned low census, or are on vacation.
• Support productivity requirements in developing patient visit schedules in the McKesson electronic scheduling system; communicate with staff on a regular basis regarding changes in schedules, changes or variations in coverage needs, patient volumes and staffing levels to assure efficient, effective and consistent patient coverage.
• Communicate scheduling needs and coverage to managers; provide input and observations regarding the day-to-day function of the department to managers.
• Participate in planning and implementing activities to accomplish the department goals and objectives.
• Maintain confidentiality of all ministry, company, and patient information.
• Ensure proper handling and disposal of confidential documents as outlined in applicable Providence polices, and HIPAA regulations.
• Answer incoming telephone calls to appropriately address caller’s needs or routing them correctly.
• Contributes to overall team functioning through effective time management and utilization of problem-solving skills to address team issues.
• Appropriately utilizes manager for guidance/problem solving, including complaint issues and concerns.
• Attend staff meetings, quality improvement activities, and in-service training sessions assigned.
• Complete all HealthStream modules in the assigned time frame.
• Participates in new staff or volunteer orientation and training as appropriate.
• Works in accordance with Providence Health & Services Mission, Vision and Values, as well as established standards of care.
• Reviews Daily patient visit records, edits and moves visits accordingly and in consideration of clinical abilities and location, patient status, staffing levels, etc.
• Completes data entry into McKesson in an accurate and timely manner.
• Communicates effectively with clinical staff regarding schedules, changes and troubleshooting.
• Communicates effectively with supervisor and appropriately escalates issues that require higher level or strategic input for problem resolution.
• Answers phone calls and directs them appropriately; represents Providence in a positive and professional manner at all times in phone etiquette.
• Participates in quality improvement activities and work outs as needed, provides input or makes suggestions for operational process improvements.
• Supports the department with other general, administrative and/or operational needs.

Education and/or Experience

• Preferred - 1 year Previous experience in scheduling or in clerical/data entry position using spreadsheets and databases.
• Preferred - Experience in health care setting/home health industry.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Language Skills: Communication:
• Language Skills: Requires ability to communicate in English effectively both verbally and in writing.
• Language Skills: Ability to communicate effectively with others both verbally and in writing
• Computer Skills: Computer/Office Skills:
• Computer Skills: Ability to use standard office equipment including personal computers, telephones, copiers and fax machines.
• Computer Skills: Proficiency with MS Office products including Word, Excel and Outlook.
• Computer Skills: Understanding of healthcare databases preferred.
• Computer Skills: Ability to independently and accurately enter data into computer database.
• Computer Skills: Ability to type proficiently.
• Computer Skills: Knowledge of spreadsheets and word processing.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy.
• Other Skills and Abilities: Must be detail oriented and able to meet deadlines.
• Other Skills and Abilities: Critical thinking and evaluation skills are necessary to successfully meet the criteria for this position.
• Other Skills and Abilities: Demonstrated organization, communication and computer skills required.
• Other Skills and Abilities: Ability to follow appropriate communications channels.
• Other Skills and Abilities: Demonstrated knowledge of phone etiquette.
• Other Skills and Abilities: Team Building/Interpersonal Skills:
• Other Skills and Abilities: Demonstrates competency by maintaining positive, collaborative, and constructive interpersonal relationships.
• Other Skills and Abilities: Understands and practices the principles of effective teamwork.
• Other Skills and Abilities: Work Prioritization/Flexibility/Adaptability:
• Other Skills and Abilities: Demonstrates ability to prioritize work assignments and meet productivity and quality standards.
• Other Skills and Abilities: Adapts easily to changes in work assignments and environment, is willing to assume additional responsibility and learn new procedures.
• Other Skills and Abilities: Effective organizational skills.
• Other Skills and Abilities: Knowledge of Scheduler system and concepts of how to appropriate adapt to quickly changing conditions regarding clinical schedules and patient status.
• Other Skills and Abilities: Knowledge of general office practices, processes and procedures.
• Other Skills and Abilities: Ability to organize multiple tasks and assure timely completion of these tasks in a high volume environment and ability to request assistance when needed.
• Other Skills and Abilities: Ability to work and participate in a team environment.
• Other Skills and Abilities: Detail oriented.
• Other Skills and Abilities: Capable of trouble-shooting and problem solving.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected. Routine use of standard medical equipment and tools associated with clinical care is essential. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to clinical positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Compensation range: $29.05 - 32.69

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities

Compassus offers a comprehensive benefits package including, Medical, Dental, Vision, 401k and much more.

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