What are the responsibilities and job description for the Call Center Representative position at Providence Bank & Trust?
Job Description
Job Description
We are currently seeking an enthusiastic and team-oriented individual to join our Call Center Team. If you are looking for a rewarding career in banking where you can shine professionally, provide superior customer service and give back to the community, consider joining Providence Bank & Trust and becoming part of our team. We are always growing and making our communities stronger while achieving our goals. We give back, we give thanks, and we give our all. Employees make us more than just a bank...they make us a community.
WORK HOURS :
Must be able to work a flexible schedule including Saturday. Various start and end times. Hours subject to change to meet business needs.
SUMMARY :
The Call Center Representative is responsible for providing quality service by telephone and messaging to bank customers in an efficient and professional manner. Refer appropriate products via the telephone. Research and resolves customer requests and answers customer inquiries regarding account maintenance, balance transfers, stop payments, all Digital Channels, etc. Performs fraud preventive tasks including mobile deposit and Fraud Anomoly Detection review through our digital platform.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Providence quality service by telephone to bank customers in an efficient and professional manner.
- Performs various operational duties.
- Support relationship building efforts of the Bank.
EDUCATION, EXPERIENCE, CERTIFICATION :
Required :
Preferred :
Salary Range Disclaimer
The base salary range represents the low and high end of the salary range for this position. Actual salaries will vary depending on factors including but not limited to experience and performance. The range(s) listed is just one component of our total compensation package for employees. Other benefits are listed below.
Benefits - Health, Financial Security & Work / Life Balance
Providence Bank & Trust offers a comprehensive benefits package to help our employees stay healthy, feel secure and maintain a positive work / life balance. Benefits will vary based upon employment status as well as hours worked per year. Some of the available benefits include medical, dental and vision plans, long-term and short-term disability coverage, life Insurance and other voluntary benefit options are available. Retirement benefits include a 401(k) with employer match. Our employees receive paid time off, including time to volunteer, paid holidays, and paid parental leave. Other perks include education assistance, and our We CARE Program.
Equal Opportunity Employer, including disability / veteran.
