What are the responsibilities and job description for the Administrative Coordinator of Academic Programs position at Providence College?
Providence College, a primarily undergraduate, liberal arts, Catholic institution of higher education conducted under the auspices of the Dominican Friars, seeks candidates who can affirm and contribute to its mission. The College is committed to creating a diverse, inclusive environment that supports all of its students, faculty, and staff. All members of the community share a responsibility for creating, maintaining, and developing a learning experience valuing differences and practicing inclusion. We invite applications from qualified individuals who possess the experience, knowledge, and commitment to work within a diverse learning environment. Women and minority candidates are strongly encouraged to apply. Providence College is an equal opportunity employer.
Overview
OVERVIEW: Provide support for the day-to-day administrative activities of the undergraduate and graduate business programs.
Duties and Responsibilities
ESSENTIAL DUTIES:
- Provide administrative support to undergraduate and graduate business student registrations, assist in monitoring student academic progress of all degree-seeking, non-matriculating, and certificate students. Support over-enrollment process for both programs; help monitor student requests for course enrollments, manage degreeworks/audits, and the advising process, prerequisite management, etc. Coordinate student communications, manage program email accounts, and program newsletters. Provide support with student orientations and advising meetings, including undergraduate declaration of major processes. Support the coordination of graduate clearance for undergraduate and graduate students, including student communications regarding degree requirements. Coordinate and communicate all aspects of MBA, MSS, MSA 502 including registration, grading, and planning of the requirements, graduate orientation, Excel certification, and MBA Math. Provide support for undergraduate excel certification. Assist in managing distance education courses, faculty teaching and summer/winter enrollment. (60%)
- Assist with the management of the undergraduate and graduate program offices, greet guests, students, etc. Assist with supervising and monitoring graduate assistants. Coordinate office workflow, manage in-person telephone, and email inquiries regarding programs. Create, manage, and maintain database(s), data, and reports as needed for student records for recruitment, advising, and reporting (accreditation, student progress, etc.). Coordinate with PCSB Dean’s Office on reporting data for multiple reporting sources. Manage BGS/AMA induction, including planning, communications, and execution of membership. Assist in coordinating graduate alumni events and newsletters. Provide support with the planning and execution of undergraduate and graduate celebratory and high impact events; including support and attendance at these events and commencement. Assist with student engagement initiatives as needed and provide support as needed with membership and support to UG and GR focused taskforces/committees. (25%).
- Oversee all administrative aspects of the graduate business application process. Provide excellent customer service to prospective students, guests, staff, faculty, alumni, campus office, etc. via all methods of communication. Respond to routine and non-routine inquiries from applicants concerning the application process, notifications, financial aid information, visa requirements, conditions, and maintain program requirements. Collaborate and communicate with offices on campus to develop, implement, and maintain activities. Assist in maintaining graduate business websites and marketing collateral. (15%)
MARGINAL DUTIES:
- Perform all other duties as may be required.
Education and Experience
EDUCATION AND EXPERIENCE REQUIRED:
- Associate’s degree from an accredited institution required; business or communications discipline preferred.
- Three to five years’ experience in a university setting or an equivalent combination of education and experience. Experience supporting admissions and/or student services preferred.
- Substantial working knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) required.
- Previous experience with SLATE, or another CRM is desirable.
- Strong Interpersonal abilities and strong team orientation required. Must be able to work with various constituencies including vendors, prospective students, current students, alumni, faculty, and staff.
- Must possess strong organizational skills.
- May be required some nights and weekends.
Supplemental Information
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting in a normal seated position for extended periods of time
- Reaching by extending hand(s) or arm(s) in any direction
- Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
- Communication skills using the spoken word
- Ability to see within normal parameters
- Ability to hear within normal range Ability to move about
EEO STATEMENT:
Providence College does not discriminate against any person because of race, color, national and ethnic origin, sex, gender, except where gender is a bona fide occupational qualification, sexual orientation, gender identity, religion, disability, age, veteran status, or genetic information. The College will develop, and from time-to-time update, an affirmative action program and will insist on a good-faith effort on the part of its employees to comply with the program. The College will request and expect its agents and those with whom it conducts its affairs to meet the commitment of this important program.
