Care Navigator

The primary purpose of the Care Navigator position is to serve as the centralized contact for Providences new business development. This outcome will be supported in many different ways, which includes facilitating Providences public relations, referral management, community outreach and education. The Care Navigator provides information about the agency's services to facility staff, attending physicians, hospitals, patients and families; provides education on end-of-life issues; fosters communication between hospice and facility staff; and coordinates services and provision of end-of-life resources on behalf of the patient and family. The CARE NAVIGATOR makes visits to facilities, hospitals, and physician offices, communicates with the referral/admission coordinators. He/she coordinates the development of the referral and sales strategy.

Job Function

• Identifies, develops, and maintains relationships with referral sources. Participates in the creation and implementation of a strategic marketing plan.
• Organizes and provides effective education to the community, referral sources and facilities.
• Maintains accurate records and reports sales calls, referrals generated, expenses, and submits reports in a timely fashion.
• Identifies and resolves service failures, respond to customer complaints with urgency and professionalism, and provide exceptional customer service.
• Demonstrates effective communication skills and ability to be coached.
• Adapts to changing situations well and handles difficult situations in a tactful manner.
• Demonstrates a continued desire to learn, improve, and increase knowledge and skills applicable to their role and responsibilities on an on-going basis.
• Demonstrates dependability by adhering to time frames, punctuality, and attendance policies.

Experience

• A proven success record in outside sales is required.
• A minimum of three years of sales experience dealing with data, people, program development, and/or marketing is required.
• Experience in a hospice, healthcare, or similar setting preferred.

Qualifications

• Bachelors degree in relevant field preferred
• 2 years hospice sales or related healthcare sales highly preferred
• Excellent communication skills both oral and written negotiation. Strong presentations and public speaking skills required.
• Ability to promote hospice services and adjust messaging based on audience
• Knowledge of the hospice benefit and ability to explain benefit to referral sources
• Agile, creative problem solver
• Must be self-driven and have the ability to work independently without constant supervision
• An entrepreneurial mindset that can be applied to growing territory and referral sources
• Proven ability to manage a sales territory and contact database
• A valid drivers license and reliable transportation that is properly registered and insured