Guest Room Attendant

Principal Responsibilities:

• Clean rooms/suites as assigned by supervisor ensuring quality of cleanliness and customer service including but

not limited to vacuuming carpets, cleaning floors, dusting furniture and structural surfaces, changing linen and

making beds, cleaning bathroom and bathroom items and removing trash.

• Responsible for reporting room discrepancies and maintenance problems to the supervisor.

• Replace room amenities, literature and other items as directed by supervisor and prescribed by brand standards.

Job Duties:

• Customer Service – Responds promptly to customer needs, requests for service and assistance. Respond to

special requests from guests.

• Team Work – Treats people with respect. Keeps commitments. Upholds organizational values. Assists with

preventative cleaning programs as assigned.

• Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Maintains

cleanliness of storage room and stock carts.

• Quantity – Meets productivity standards and completes work within a timely manner. Completes rooms within

approved budget and time.

• Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses

chemicals and equipment properly. Wears gloves while cleaning guest rooms. Responsible for any assigned

keys and for following key control policies.

• Dependability – Is consistently at work and on time. Arrives at scheduled meetings and appointments on time.

Is able to meet the demands of the industry with regard to working holidays and weekends.

• Initiative – Volunteers readily. Asks for and offers help when needed. Check with supervisor upon completion

of room assignments before leaving for the day.

• Compliance – Report all lost and found articles and maintenance issues to supervisor. Reports all “Do not

Disturbs” and “Refuse Services” to supervisor.

Salary : $15 - $17