What are the responsibilities and job description for the Aftercare & Outreach Coordinator position at Providence House Inc?
AFTERCARE & OUTREACH COORDINATOR
Providence House Mission Statement
Providence House protects at-risk children and supports families through crisis, strengthening communities to end child abuse and neglect.
Reports To: Senior Clinical Program Manager
Major functions: Performs duties related to the Aftercare Program, Community Referral Program, and outreach responsibilities for nursery and community services for Providence House.
| Aftercare |
|
Provide Aftercare program support to include making reminder calls/texts to families, managing roster, and leading group educational sessions three to four times a month using the Nurturing Parenting, Conscious Discipline, and S.E.L.F. curricula. |
| · Complete case management services to all families attending group parent education. Document all contacts appropriately and timely. |
| · Facilitate monthly pickups and deliveries of the Aftercare Care Packages for qualified families without transportation |
| · Complete outreach and recruitment for monthly speaker series to enhance Aftercare programming |
| · Plan and execute quarterly special events and distribution events for the Aftercare community and community partners. |
| · Document all contacts with parents or guardians, referring agencies, and community partners using agency forms and spreadsheets. |
| · Complete monthly calls for all RTIS assigned families to support family engagement post-discharge. Partner with the assigned social worker for support. |
| · Provide support to the Program Team assigned for nursery families Community Referral Program |
| · Manage relationships with Community Referral Program partners, leading onboarding orientations as needed and recruiting additional partners to support the distribution of basic needs to community members. |
| · Track and report data related to families served in the Community Referral Program |
| · Complete outreach meetings with partners to ensure utilization of Providence House as referral. |
| OUTREACH AND EDUCATION |
| · Complete outreach and tabling events for Providence House partners to expand the community’s knowledge and utilization of Providence House services. |
| · Attend monthly collaborative meetings to support agency awareness and resource partnerships in the geographic areas the nurseries serve |
| · Complete speaking engagements on behalf of the agency to referral partners as requested |
| ADMINISTRATIVE TASKS |
| · Document all contacts with clients and partnering agencies (phone-based, in person meetings, team meetings, referrals, etc.). |
| · Attend program team meetings, management meetings, and outreach meetings as assigned |
| · Provide Quality Assurance on all client files and report deficiencies to Senior Clinical Program Manager and Compliance and Quality Manager |
| · Know and understand rules pertaining to childcare as outlined in 5101:2-5 and 5101:2-9, CARF accredited areas, and OMHAS and Medicaid standards and requirements. |
| · Undertake other assignments and projects as requested by the Senior Clinical Program Manager or other staff acting as a Project Manager. |
| · Be culturally competent and supportive of diversity in both service to clients and through professional interactions with donors, partners, and guests. |
| · Assist with the flow and sorting of inventory for Aftercare and Community Referral and distribution events in partnership with the Facilities Team. |
| · Reports allegations of abuse or neglect to the Cuyahoga County Division of Children and Family Services. |
| · Be a part of the on-call rotation with the Program Team to address the after-hours needs of the nurseries. |
| · Assist with other duties as assigned. |
Required Qualifications & Experience:
- 21 years of age or older
- Bachelor of Social Work with eligibility for LSW, Community Health Worker, outreach, community education, health promotion, advocacy, and navigating social services, Master’s degree preferred.
- Must complete trauma training through National Institute for Trauma and Loss in Children through the e-certification program within six months of hire.
- One year in community engagement and outreach or group facilitation preferred
- Computer proficiency in MS office suites and database software programs
- Excellent communication skills
- Strong multi-tasking, time management and organizational skills
- Excellent proofreading and data entry skills
- Ability to think creatively and work confidentially.
- Flexibility in adjusting to agency needs and event schedules.
- Positive team-oriented attitude
- Must be available for weekend or evening work/modified schedule based on agency activities.
- Must be able to travel in the Northeast Ohio area with a valid driver’s license, insurance and reliable transportation.
- Must pass background check and drug screen.
Physical Requirements: Candidate must be able to lift 40 pounds without restriction, bend at the waist, grasp, handle, and lift weight overhead, and have mobility in sitting, kneeling, crawling, and running which is required in daily course of childcare.
EEO Statement
Providence House is committed to promoting a diverse environment and is proud to provide equal employment opportunities to all individuals regardless of their race, color, religion, creed, gender, age, sexual orientation, national origin, disability, marital status, veteran status, genetic information, or any other characteristic protected by federal, state, or local law. In addition, reasonable accommodations for qualified individuals with disabilities may be made to perform the essential functions of the job.
