Care Navigator, Bi-Lingual *Remote

DescriptionProvidence Health Plan caregivers are not simply valued – they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. As a Providence Health Plan caregiver, you’ll apply your specialized training to deliver world-class health with human connection and make a difference every day through your extraordinary care.The Care Navigator (Spanish Bilingual) ensures that members with limited English proficiency whose primary language is Spanish receive and understand health care information and services necessary to access care, make informed health care decisions, and achieve their health care goals in a way that is culturally appropriate and responsive.The Care Navigators are expected to provide detailed benefit, eligibility and premium information, educate members in the appropriate use of health plan and clinic services, research and respond to claims and authorization inquiries, and resolve customer issues and concerns. The position requires a high degree of problem solving, a thorough understanding of health plan operations, including claim processing, enrollment processing, benefit and contract interpretation, medical management initiatives, and customer relations. The Care Navigator is responsible for providing interpreter and in-language services for patients and their support system with the health plan and at point-of-care.Providence Health Plan welcomes 100% remote work for residents who reside within 25-30 miles of the below listed office location : Oregon : BeavertonPlease note the following important detail regarding this role : This posting is for multiple openings of a Care NavigatorThis position is affiliated with Providence Health Plan and will be tied to a location and compensation range in Beaverton, OregonPosition Type : Full Time, Temporary, BenefittedLength of Term : February 2025 - September 2025The position will last approximately 8 months and is anticipated to end around 9 / 30 / 2025, however, this may change based upon an actual start date for the role and department needsWork Schedule : Monday - FridayWeekly Work Hours : 40On occasion as required, travel to onsite events will be needed, the amount of travel and frequency of travel is defined by manager and departmental needsTraining Requirements : This position will require onsite presence for training, 3 days per weekOnsite work days are defined by manager and training departmental needsInitial Training Period : 8-12 weeksTraining period may extend for a longer period of time based upon performancePay Differential for Fluent Bi-Lingual English / Spanish speaking individuals based upon meeting language testing requirements and performanceRequired qualifications for this position include : HS Diploma or GED Equivalency2 years working in a patient / member-facing role in a healthcare settingCombined Patient / Member-Facing experience may be defined as follows : 2 Years : Patient Care Services within a healthcare setting2 Years : Community Healthcare NavigationCredentialed Health Care Interpreter in the State of Oregon with 2 years combined experience2 Years : Customer Service within a Healthcare Setting2 Years : Healthcare : Benefits Advocacy2 Years : Healthcare : Certified Nursing Assistant2 Years : Healthcare : Medical Assistant2 Years : Healthcare : Home Health and Hospice2 Years : Healthcare : Pharmacy2 Years : Healthcare : Nutrition Services2 Years : Healthcare : Medical Billing / Insurance Verification2 Years : Healthcare : Claims Processing2 Years : Healthcare : Benefits2 Years : Healthcare : Insurance Policy Support2 Years : Healthcare : Administrative OfficeActive and valid State of Oregon driver’s licensePreferred qualifications for this position include : Qualified or Certified Health Care Interpreter in the State of OregonLanguage Proficiency (both written and verbal) : English and SpanishWhy Join Providence Health Plan?Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.About ProvidenceAt Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby / on-call, overtime, premiums, extra shift incentives, or bonus opportunities.Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs / benefits.About the TeamProvidence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.Requsition ID : 335967Company : Providence JobsJob Category : ClaimsJob Function : Revenue CycleJob Schedule : Full timeJob Shift : Multiple shifts availableCareer Track : Admin SupportDepartment : 5018 OPS DIRECTOR CUST SERVICES OR REGIONAddress : OR Beaverton 3601 SW Murray BlvdWork Location : Murray Business Ctr Beaverton-BeavertonWorkplace Type : RemotePay Range : $23.35 - $36.44The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby / on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Salary : $23 - $36