Member Solutions Specialist I

Description

Collections Specialist (Redwood City, CA)

***  This position is 100% onsite at HQ in Redwood City, CA for the first 90 days, then work hybrid schedule thereafter ***

Job Summary:

To learn all phases of collection operations including the execution of appropriate collection procedures on all delinquent loans and VISA accounts.

Why Provident?

Provident Credit Union was established in 1950 and we rank among the top 10% of credit unions in the US.  We believe having a culture that is accepting, supportive, diverse, and inclusive makes us all better.  Provident has been a Bay Area “Top Workplace” since 2017, and our employees rank us on Glassdoor as one of the best credit unions in the nation.   

Our values are:

• Listen
• Get Better
• Do What’s Right

Essential Functions:

• Develop the skills necessary to take appropriate collection action by telephone and via mail on delinquent accounts, maintaining consistent follow-up technique(s) to ensure prompt recovery of Credit Union funds.
• Develop the ability to ascertain the cause of individual delinquencies and be able to work with the member to develop an achievable funds recovery plan. To determine the cause of delinquency and work with the member (account holder) to formulate an effective repayment plan.
• Develop an understanding of Credit Union account transactions and the member requests necessary to write clear and concise audit requests providing sufficient documentation to establish the reason for the audit request.
• Become proficient in the recognition of and properly complete loan maintenance documents.
• Develop and maintain a thorough working knowledge of credit and collection rules and regulations, small claims procedures, repossessions, and bankruptcy requirements.
• Develop the skills to utilize the CRT and FDR terminal to perform inquiry or input transactions and to obtain necessary account information.
• Understand the concept and implications of the Provident “Brand”, and employ the principle of the Collections Department’s sub-brand on a daily basis, as follows:
  P ROTECT THE CREDIT UNION
  R ESPECT THE MEMBER
  O FFER SOLUTIONS
  V ALUE THE TEAM
  I NITIATE CHANGE
  D O WHATEVER IT TAKES
  E DUCATE THE MEMBER
  N EGOTIATE IN GOOD FAITH
  T AKE RESPONSIBILITY
• Performs other duties as assigned.
• Excellent listening and speaking skills.
• Excellent written communication skills.
• Complete required BSA & OFAC training annually.
• Understand and adhere to BSA and OFAC policy and procedures.

Qualifications

 Education/Work Experience/Skills/Abilities:

• High school degree or equivalent work experience
• 2 year of experience in working in a financial institution, preferably with background in consumer lending or collections.
• Demonstrated expertise in using PC, Word, Excel, Windows, and e-mail.
• Demonstrated excellence in mathematical and organizational skills.
• Demonstrated ability and willingness to provide outstanding service to every member and every other staff member.

Benefits you will enjoy:

• Quality medical, dental and vision care coverage
• 401(k) retirement plan with up to 150% matching employer contributions
• Strong commitment to investing in your career and educational advancement by offering up to 100% Tuition reimbursement for approved courses.
• Annual discretionary bonus
• Generous paid time off and paid holidays
• Flexible spending accounts
• Employee Referral Bonus
• Short and long-term disability coverage
• Life and AD&D insurance
• Provident membership
• Rate discount on home and auto loans.
• In-house training
• Opportunity to use company owned condo in Maui and Lake Tahoe

Compensation:

Pay Grade is A3.  This position is eligible for our twice a year discretionary bonus.

Targeted Base Pay:  $21.00 - $27.00

Provident is an Equal Opportunity Employer

We are a winner of the Bay Area News Group Top Work Place in 2018 - 2024. Check us out on Glassdoor

Qualifications

Salary : $21 - $27