What are the responsibilities and job description for the Legal Intake Specialist position at Provident Law?
Legal Intake Specialist Job Summary
Our growing law practice is seeking a full-time legal intake specialist to join our team! You’ll survey and communicate with prospective clients and empathize with them on the details of their case, manage new client onboarding and data entry, and help our lawyers book and manage their appointments. We’ll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today!
Legal Intake Specialist Responsibilities
- Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard.
- Screen potential new clients for conflicts of interest.
- Set appointments for potential clients that meet our criteria to keep our lawyers’ schedules organized and grow our caseload.
- Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently.
- Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency.
Legal Intake Specialist Qualifications
- Previous customer service or sales experience a plus.
- Prior law firm experience preferred.
- Prior Actionstep case management software experience preferred.
- Possesses outstanding communication skills and sense of empathy.
- Proficiency with Microsoft Office products.
- Solid data entry, spreadsheet management, and computer skills.
Additional Benefits
- Free gym and locker room with showers on first floor of Scottsdale Office
- Free covered and secured parking
- 24-hour security guard in building
- Beautiful North Scottsdale location, walking distance to Kierland and Scottsdale Quarter malls
- Generous Paid time off
Job Type: Full-time
Pay: From $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Free parking
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Intake: 1 year (Preferred)
- Law Office: 2 years (Required)
- Actionstep: 1 year (Preferred)
Ability to Commute:
- Scottsdale, AZ (Required)
Work Location: In person
Salary : $26
