What are the responsibilities and job description for the Customer Support Representative position at Providential Initiative?
Our company's mission is to create a work environment that makes a significant change through every single customer interaction we encounter. We have teamed up with one of the leading telecommunications providers in the nation to bring the best internet service possible directly to businesses. As we continue to rapidly expand customer awareness and the demand for services is increasing, so do our expectations for our Customer Support Representative team.
Our Customer Support Representative team assists in aiding our customers by supplying them with service alternatives. We take pride in working with our clients, providing our Customer Support Representatives with opportunities to participate in business outreach and having a supportive management staff dedicated to the development of our Customer Support Representative team. Our team of professionals is determined, motivated, and excited to spread awareness and make a massive impact. Join our team of Customer Support Representatives as we pioneer our way into making a global impact!
Responsibilities as a Customer Support Representative:
- Communicate clearly with customers while maintaining composure, resolving concerns, and overcoming challenges as needed to ensure customer satisfaction
- Properly prepare for customers by developing proposals, preparing for objections, and attending daily sales meetings
- Engage in the sales process with each customer from start to finish for a clear and efficient close on the sale, increasing company profit margins
- Professionally represent our clients driving increased awareness through superior customer interaction
- Develop effective sales strategies to improve consumer education and increase sales margins
- Educate consumers on how our services can improve their communication with friends and family
- Efficiently navigate order entry system and schedule dates as necessary
Requirements as a Customer Support Representative:
- Experience in sales, customer service, retail, or client relations is a plus
- Self-starter who approaches their profession with integrity and passion
- Enthusiasm for making a difference in consumer's lives
- Ability to work effectively both as an individual and as a member of a team
- Highly persuasive, customer-centric, courteous, self-disciplined, and honest work ethic
- Unrivaled interpersonal skills with the ability to overturn objections and close any sale
Job Type: Full-time
Pay: $48,000.00 - $58,000.00 per year
Compensation Package:
- Bonus opportunities
- Performance bonus
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $48,000 - $58,000
