What are the responsibilities and job description for the B2B Customer Service Representative position at Providential Marketing Inc.?
We’re dedicated to connecting you with the resources and training you need to achieve your career goals. As an entry-level B2B Customer Service Representative, you’ll receive comprehensive, hands-on training across all divisions of our company including customer service, account support, and business to business sales. Our focus is on developing individuals who can confidently manage any task and take initiative within our dynamic campaigns. We value highly motivated and proactive team members who are essential to our continued growth. Successful candidates can expect significant growth opportunities within the first few months, reflecting their dedication and exceptional work ethic.
Key Responsibilities:
- Build and maintain strong client relationships by delivering outstanding customer service and promoting AT&T products to local businesses
- Develop a deep understanding of client products and services to effectively educate and advise customers on their benefits.
- Serve as the primary contact for both new and existing clients, addressing their needs and ensuring a seamless experience.
- Troubleshoot and resolve client account issues, offering solutions that meet their business objectives.
- Handle customer account maintenance requests and upsell relevant products to enhance client value.
- Provide insightful business advice and recommendations to clients for improving their operations.
- Retain client business by identifying challenges and providing timely resolutions.
- Collaborate with the sales team to suggest improvements that increase sales and customer satisfaction.
Qualifications:
- Strong customer service, sales, and training skills.
- Excellent organizational skills with the ability to multitask effectively.
- Professional communication skills, capable of interacting with all levels of management.
- Flexibility to adapt in a fast-paced, evolving work environment.
- Ability to work independently and demonstrate a self-starting attitude.
Note: This is an entry-level role. You will need to gain a full understanding of our business operations before taking on leadership responsibilities.
Salary : $40,000 - $50,000