Low-Income Housing Tax Credit Property Manager

About Us: Provo City Housing Authority (PCHA) intentionally supports the well-being and self-reliance of families and individuals by providing resources that compassionately promote confidence, stability, and opportunities to build and fortify a stronger community. As a vital part of our mission, we are seeking a skilled and experienced Low Income Housing Tax Credit (LIHTC) Property Manager.

Job Description: Under the general supervision of the Senior Property Manager, the Low Income Housing Tax Credit (LIHTC) Property Manager is responsible for ensuring compliance with the Low-Income Tax Credit program regulations and maintaining day-to-day property management functions. Responsibilities include lease enforcement, rent collection, resolving resident concerns, and conducting inspections to ensure property compliance and upkeep. The LIHTC Property Manager works closely with maintenance staff and residents to create a positive living environment while adhering to LIHTC guidelines and regulations.

Responsibilities:

·        Maintain compliance with Low Income Housing Tax Credit (LIHTC) program requirements, including income certification, annual recertifications, and tenant file audits. Ensure accurate documentation and reporting. E

·        Conduct regular onsite property and unit inspections, identifying maintenance needs, and ensuring properties meet LIHTC and safety standards. Initiate work orders for repairs and improvements. Assure staff and resident compliance with PCHA polices. Work with maintenance staff to identify, prioritize, and evaluate repairs and/or improvements at assigned properties. E

·        Prepare notices for lease violations and coordinate the eviction process for non-compliance or non-payment. E Responsible for occupancy (and leasing) activities, rent collection, resolution of conflicts, responding to complaints, investigating and initiating appropriate action, preparation of written reports and documentation, maintaining records accordingly, and compliance with lease terms. Assist in evaluating, prioritizing and ensuring program objectives are being met, including review of occupancy reports, aged receivables, and open work order reports. Manage resident transfer requests and accommodation requests to ensure compliance with established policies. Enforce the overall eviction process for non-payment, and for-cause evictions. Establish and maintain effective working relationships among a widely diverse group of residents, staff, agencies, and the community at-large. E 

·        Manage lease enforcement actions as established by the Senior Property Manager to mitigate criminal activity, fraud, and deterioration/destruction of leased premises and poor rent payment patterns. Respond to resident concerns, complaints, and accommodation requests. Work collaboratively to resolve issues and foster a supportive community environment. Mitigate complaints, receive reports of violations, determine and implement appropriate action. Refer residents to appropriate service providers, and submit reports as designated by the Senior Property Manager. Investigate and document case materials for representing PCHA in legal matters such as court proceedings, physical evictions and grievances. Coordinate witness, as necessary for hearings. E

·        Maintain accurate and organized tenant files, rent rolls, and property records. Ensure all documentation meets LIHTC and agency standards. Prepare and maintain a variety of reports, including occupancy reports, delinquency reports, and other required documentation. (Monitor and report on financial performance, including rent collection and accounts receivable.) Schedule and/or coordinate translation and interpreter services as needed. E

·        Work closely with maintenance staff and Senior Property Manager to prioritize repairs, schedule maintenance, and ensure timely resolution of property issues. E

·        Assist in implementing property management policies and procedures. Maintain compliance with agency rules, regulations and guidelines. E

·        Participate in the development and implementation of goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the unit/program/department initiatives and goals, agency core strategies, and the PCHA mission through a spirit of service, teamwork and respect. Work respectfully and courteously with other employees, follow direction, and work well under pressure. E

·        Represent PCHA in community meetings, meetings with outside agencies and partnering agencies.

·        Ensure that all safety and health rules, standards and procedures are observed; conduct monthly self-inspections of community areas, work areas, and practices to eliminate potential hazardous conditions; arrange for, conduct, and ensure that accident investigations of all accidents are formally reported on, or within the next work day of when the accident occurred; monitor and enforce the Authority’s Safety and Health Program, and actively support and participate in the Emergency Preparedness program and tasks. E

·        Perform related duties as assigned. 

Qualifications and Education Requirements:

·        Education: Bachelor’s degree in Business, Property Management, Social Services, Human Services, Public Administration, or related fields; Or may substitute additional four years of relevant work experience for the required degree.  

·        Experience: Minimum of 3 to 5 years of residential property management experience, preferably with LIHTC properties. Excellent verbal and written communication.

·        Licenses and Other Requirements: Valid Utah Driver’s license with insurable driving record. Must obtain LIHTC certification within one year of employment. 

Competencies, Knowledge and Abilities:

·        LIHTC program rules and regulations.

·        Housing inspection standards and maintenance practices.

·        Financial reporting and budgeting basics.

·        Policies and procedures related to public housing, private sector, Section 8, new construction, budget, facilities management, and related documentation.

·        Basic State and local landlord-tenant issues, laws, provisions, and regulations, including Utah Municipal codes related to noise ordinances, vehicle towing, parking enforcement, building codes, ordinances, fire regulations, health and safety precautions.

·        Applicable Federal, State, and local public housing laws, legislation, rules, regulations and guidelines with specific emphasis on PCHA, HUD, and IRS policies and procedures related to leasing and occupancy.

·        Principles and practices related to community, residential and commercial property management.

·        Budget development, analysis and estimating rules for construction.

·        Safety and Health Program, including Hazard recognition and analysis.

·        Policies and procedures related to maintenance, inventory, purchasing and human resources.

·        Dispute resolution techniques.

·        Diverse socio-economic, cultural, disability and ethnic backgrounds of the PCHA population.

·        Verbal and written communication skills.

·        Applicable building and safety laws, codes, regulations, policies and procedures.

·        Interpersonal skills using tact, patience and courtesy.

·        Local social service agencies available to PCHA residents.

·        Technical aspects of building maintenance trades.

·         Basics of building and ground maintenance.

·        Applicable laws, codes, regulations, policies and procedures.

·        Operation of a computer and assigned software.

·        Ensure compliance with LIHTC regulations and maintain accurate records.

·        Assist in the day-to-day operations of a variety of programs and services for low-and-moderate-income families, elderly, persons with disabilities, and other eligible families residing in PCHA-sponsored housing.

·        Assist in the management of communities including rent collection, leasing, lease compliance issues and disputes, and complaint resolution, and related activities.

·        Communicate effectively both verbally and in writing.

·        Establish and maintain cooperative and effective working relationships with others.

·        Work respectfully and courteously with staff, residents, and the general public.

·        Review tenant account and printouts for errors, extraordinary charges, credits, and non-payments.

·        Interpret, apply and explain rules, regulations, policies and procedures.

·        Operate a computer and available software (MLS, Microsoft Office to include Intermediate levels of Word and Excel) and assigned office equipment.

·        Communicate effectively, both verbally and in writing.

·        Analyze situations accurately, and adopt an effective course of action.

·        Plan and organize work with capability of managing multiple tasks and priorities.

·        Develop and meet schedules and time lines.

·        Work independently with little direction.

·        Maintain records and prepare reports.

·        Interpret and apply bargaining unit contract provisions pertaining to assigned staff.

·        Maintain up-to-date knowledge of program rules, regulations, requirements and restrictions.

·        Review and analyze budget expenditures and revenues.

·        Speak publicly, maintaining a positive public image for the agency.

·        Establish priorities, and follow up on maintenance requirements based on being in compliance code requirements, or to prevent risks to health or property.

·        Hearing and speaking to exchange information.

·        Seeing to conduct inspections.

·        Dexterity of hands and fingers to operate a computer keyboard.

Benefits:

• Competitive Salary commensurate with experience.
• Health and dental insurance options.
• Retirement savings plan with employer match.
• Paid time off and holidays.
• Opportunities for training and career development.