What are the responsibilities and job description for the Night Auditor position at Provo Marriott?
Job Description
Job Description
Description : Job Summary :
The Night Auditor will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout. Responsible for closing and consolidating credit cards and running reports at the end of each shift.
Duties / Responsibilities :
- Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
- Warmly and professionally welcomes all guests.
- Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
- Treats requests with professionalism, tact, and a courteous manner.
- Ensures prompt delivery of final bills to guests.
- Ensures the lobby and shared areas are neat and orderly.
- Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
- Maintains knowledge of upcoming events, local area, and hotel offerings.
- Performs other related duties as assigned.
Required Skills / Abilities :
Education and Experience :
Physical Requirements :
Requirements :
