Floor Manager

POSITION SUMMARY: Coastal Asian Proxi is seeking a motivated and experienced professional who loves to have fun at work, has hospitality running through their veins, has a true understanding of quality, and wants to join the leadership team of one of the country’s best restaurants.
Candidates should have experience in successful, upscale dining (award-winning chef-driven restaurant). 

A minimum of four (3) years of experience is required.

QUALIFICATIONS:

To perform this job successfully, the Floor Manager must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

ESSENTIAL JOB FUNCTIONS:

• Lead a team with integrity and open communication
• Achieve company objectives in sales, service, quality, appearance of facility sanitation, and cleanliness through training of employees and creating a positive, productive working environment
• Make employment and termination decisions consistent with company guidelines for approval or review.
• Fill in where needed to ensure guest service standards and efficient operations.
• Participate in Weekly Manager's Meetings.
• Maintains a cheerful, courteous disposition and a neat, clean, and professional image
• Promotes cooperative effort, team spirit, and good morale among employees
• Thorough understanding of all FOH hourly roles and duties and ability to jump in and support the team as needed.
• Maintains up-to-date knowledge of all food and beverage items on the menu and trains the staff on the same
• Collaborates with the Chef, marketing, and social media teams on creative ideas for driving guest and employee engagement
• Prioritizes hospitality including personally greeting guests and checking in on tables during service
• Resolves guest's issues in a polite, friendly manner always making sure we follow up with them when needed (also reporting all escalated situations to the General Manager)
• Has a strong understanding of Proxi's history, values, and philosophy

Proxi provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Minimum Qualifications (Education, Experience, Skills)

• High School Diploma or GED graduate
• Open availability
• 3 years minimum previous management experience is required
• Illinois Manager Food Sanitation Certification, Allergen Certification, and BASSET Certification required
• Ability to manage and accel during periods of high volume
• Desire to maintain a clean, healthy, and safe working environment
• Ability to coordinate multiple activities with attention to detail
• Ability to work independently with minimal supervision
• Familiarity with 7shifts, Tock, and/or Toast preferred. Experience with Resy is a plus! 
• A strong bar background is a plus, especially experience with ordering, menu development, creativity, and inventory management
• Team Management
• Must have a working knowledge of restaurant management and operations.
• Excellent communication and organization skills.
• Ability to interact professionally and diplomatically with a variety of business partners.
• Fluency in Microsoft Office Suite: Word, Excel, PowerPoint
• Attention to Detail and Love of Hospitality