What are the responsibilities and job description for the Client Relations Specialist position at PRS Holdings Inc.?

Job Description

Pavement Recycling Systems is an employee-owned company who is a leader in the Pavement Preservation industry, is seeking a Client Relations Specialist.

Becoming a team member of PRS introduces you to a unique culture of employee ownership and empowerment to grow and succeed in your career. We create an environment in which all employees develop and contribute to their full potential and we recognize and reward outstanding results. PRS is proud to be an equal opportunity workplace.

The Client Relations Specialist is responsible for building strong client relationships, identifying sales opportunities, and ensuring customer satisfaction. This role also involves attending and presenting at commercial and HOA trade events to boost brand visibility and drive growth. The ideal candidate is a strategic thinker with excellent communication skills, capable of managing diverse tasks while fostering lasting partnerships.

Primary Responsibilities

Develops and maintain strong client relationships to drive sales, retention, and satisfaction
Identifies and pursues new business opportunities within municipalities, contractors, and property management sectors
Acts as the primary point of contact for key accounts, addressing client concerns and ensuring needs are met
Conducts regular meetings, presentations, and negotiations with clients to strengthen partnerships.
Collaborates with sales, production, logistics, and office teams to support business operations and achieve revenue targets
Monitors and report on sales performance, client engagement, and overall relationship health
Ensures contracts, proposals, and agreements are properly managed and executed
Analyzes market trends and client feedback to identify areas for business growth and improvement.
Works closely with marketing, customer service, and product development teams to enhance the client experience
Assists with accounts receivable and administrative tasks as needed
Designs and execute email marketing campaigns using Mailchimp, focusing on customer acquisition, retention, and engagement
Manages email lists, segment audiences, and create personalized, targeted email communications.
Monitors email campaign performance, A / B testing, and optimize open / click rates for maximum impact.
Coordinates with team and update customer records and marketing data within CRM platforms such as Salesforce or Pipedrive
Analyzes CRM data to help drive sales and marketing strategies, improving customer engagement and conversion
Collaborates with the sales team to ensure seamless lead tracking, follow-ups, and reporting on sales pipeline progress
Attends and represent the company at various commercial and HOA trade organization events, conferences, and expos.
Presents marketing initiatives, brand positioning, and service offerings to potential clients and industry partners
Organizes and promote company participation in industry events, ensuring alignment with marketing objectives
Stays up-to-date with industry trends, best practices, and emerging technologies in digital marketing and CRM tools
Assists in budget planning, campaign tracking, and performance reporting for all marketing activities.
Collaborates with other departments (sales, design, etc.) to create cohesive marketing strategies and materials
Other duties as assigned

Qualifications

Good understanding of office management and client relations principles

Demonstrable ability to multi-task and adhere to deadlines

Timely response times

Well-organized with a customer-oriented approach

Knowledge of market research techniques and databases

Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools, Online analytics, Google Adwords etc.)

Education and / or Experience

Bachelor’s degree in Communications, Business, Marketing or a related field / or equivalent experience

3-5 years of experience in marketing, sales, account management, or client relations

Strong background in social media, email marketing (Mailchimp), and print media

Proficiency in CRM tools such as Salesforce or Pipedrive

Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Teams

Exceptional verbal and written communication skills, with the ability to present to diverse audiences

Creative mindset with a strong attention to detail

Analytical skills to measure and optimize marketing efforts

Strong interpersonal skills to build relationships with internal teams, clients, and event organizers

Proven ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment

Experience attending and presenting at industry events is preferred

Ability to analyze data and market trends to develop strategic recommendations

Knowledge of commercial and HOA trade sectors is a plus

Why Join

ESOP Retirement Benefits are extended to all employees with participation after one year of service. A typical discretionary annual company contribution can range from 10% to 15% of your annual salary.

401K Retirement Benefits are extended to all Non-union employees.

Health, Dental, and Vision as well as other supplemental health insurance.

Holiday Pay

Opportunities for career advancement

On the job training provided to all employees

Work for an industry leader in various disciplines and markets

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to :

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. The employee frequently is required to stand, walk and talk or hear. The employee is regularly required to sit; climb or balance; stoop, kneel, crouch, or crawl; and smell

The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

We are an equal opportunity employer and give consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

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