TDM Program Manager

General Definition of Work

Performs intermediate skilled technical work ensuring the provision of effective and high-quality Transportation Demand Management (TDM) services throughout PRTC’s established service area, representing the interests of PRTC and its constituents in a variety of forums and planning efforts, executing PRTC’s employer services program, maintaining records and files, and related work as apparent or assigned. Work is performed under the general direction of the Chief Development Officer and Manager of Mobility Services. Supervision is exercised over the Rideshare Specialist.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Manages daily operations of the OmniRide Rideshare Program; ensures accurate and timely information about regional rideshare options are provided to all program applicants; ensures the accurate entry of prospective client data into the database; troubleshoots ridesharing database malfunctions with third party as necessary.

Manages the OmniRide Employer Outreach Program, including meeting with employers to promote alternative commute programs, promoting and administering employer surveys, and representing PRTC at Chamber of Commerce Economic Development, Policy, Hispanic and Education/Workforce Committee meetings.

Provides monthly program activity reports to the Director of Operations and Operations Planning and Chief Development Officer and produces monthly and quarterly analysis of the rideshare program for Virginia Department of Rail and Public Transportation (VDRPT).

Administers the Van Start, Van Save and Personal Property Relief programs; ensures information is accurate and is in the correct format; ensures that state requirements for the program are met and that program applicants receive timely assistance.

Represents PRTC on the COG Ride Matching Committee, Employer Outreach Committee, Commuter Connections Subcommittee, and in regional TDM planning efforts, including attendance at quarterly COG meetings, participation in COG committee working groups, and attendance at regional Department of Transportation (DOT), Virginia Department of Transportation (VDOT), and VDRPT meetings.

Represents PRTC at local and regional events such as transportation fairs, farmers markets, community resource events, and Chamber of Commerce events.

Runs two OmniRide mobility councils, Hispanic and Employer.

Provides recommendations on hiring, terminating, promoting/demoting, suspending, and adjusting grievances; assigns, leads, trains, and inspects the work of staff; rewards and discipline; coaches, counsels, and evaluates staff performance; develops staff schedules; ensures deadlines for the department are met; supervises daily operations.

Minimum Qualifications

Bachelor's degree in transportation or urban planning, business, project management, or related field and considerable experience in customer service, transit or transportation operations, implementing Transportation Demand Management concepts and practices with management or supervisory experience, or equivalent combination of education and experience.

Special Qualifications

Valid driver's license in the Commonwealth of Virginia.

Job Specifications

Thorough knowledge of modern principles and practices of personnel management; thorough knowledge of the theory, principles, methods, and practices of public transit service operations, management, and administration; thorough knowledge and experience in project management methodologies; thorough knowledge of organization rules, regulations, and practices and procedures; thorough knowledge of federal, state, and local laws pertaining to the organization and job duties; general knowledge and experience in developing and executing progressive transportation performance strategies; general knowledge of local geography.

Skill in planning, time management, collaboration, decision making, and organization; skill in the use of personal computers, associated software packages, hardware, and peripheral equipment; skill in project management, customer service, and relationship building; skill in analytical, quantitative, problem-solving, organization, and time-management; skill in data entry and maintaining databases and spreadsheets.

Ability to communicate technical ideas effectively, both orally and in writing; ability to plan, organize, supervise, and evaluate the work of subordinate employees; ability to analyze complex issues and make recommendations for action; ability to consistently improve operational results in a challenging business environment; ability to analyze issues and to utilize problem solving/analysis to resolve these issues in a timely manner; ability to read maps and knowledge of local street geography; ability to establish and maintain effective working relationships with associates, contractors, customers, elected officials, executive management, other departments, outside agencies, and the general public.

Working Conditions

This work is sedentary and requires little to no exertion of force; work regularly requires sitting, frequently requires standing, speaking or hearing and using hands to finger, handle or feel and occasionally requires walking, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities; work occasionally requires wet, humid conditions (non-weather) and exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

The statements in this job description are intended to describe the general nature and level of work being performed by incumbent(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified