Account Associate (Hybrid)

Job Classification:

Sales - Sales

Prudential aspires to make lives better by solving the financial challenges of our changing world! At Prudential, our Account Associates assist distribution partners (Brokerage General Agency Staff, Financial Advisors, etc.) and internal sales teams with service-related requests for new business life insurance applications, demonstrating ownership, urgency, and responsiveness in each interaction. Beyond training and job proficiency, there are ongoing opportunities to enhance personal and professional skills through collaboration with peers and leadership on process improvements, training innovation, and department projects.

This position is a hybrid role, and candidates must be located within commuting distance to our Minneapolis, MN office. Account Associates will train and perform job responsibilities in a work arrangement that includes days in the office and days working from home each week. Prudential provides parking in the ramp attached to the office at no cost.

Responsibilities:

• Communicate with internal and external stakeholders in a team environment
• Manage new business cases through the new business process to ensure successful placement of the business
• Anticipate distribution partner needs and provide creative alternatives for service requests, seeing issues through to resolution
• Learn new software and applications used in the life insurance new business process
• Participate in ongoing training to stay abreast of process and system updates
• Share process improvement ideas, contributing to a culture of continuous improvement and customer obsession
  
  

What you can expect:

• Build a career with a great company with exposure to multiple parts of the business.
• Fast paced, dynamic environment.
• Contribute to closing the $12 Trillion life insurance coverage gap.
• Work in a collaborative environment assisting distribution partners over the phone, online, and through email to move life insurance applications through the new business process.
  
  

If you think you have what it takes, apply now. You will gain skills and experience working on behalf of a dynamic industry leader in the Fortune 500 that will enhance your career.

Qualifications:

• 2-4 years previous customer service experience
• Life insurance new business case management experience preferred, but not required
• Strong interpersonal, time management and organization skills
• Excellent oral and written communication skills
• Ability to excel independently and in a team environment
  
  

Job offer is contingent upon successful completion of pre-hire requirements

Additional Requirements:

This position will include working both in the office and at home each week.

New hires must be able to provide the following:

• Subscribe to internet service provider plan with at least 25 Mbps download speeds. Troubleshoot issues or outages with home internet service provider.
• Must have the capability to handle calls with a mobile phone (would need to have unlimited data and minutes) or a landline. Personal phone number information will not be viewable to customers.
• Quiet area at home with hard-wired access to internet, minimal distractions, and free of noise
• Reliability and dependability throughout our extensive training program is required.
  
  

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $46,300.00 to $71,800.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
  
  

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.