Agile Product Owner (Service)

Job Classification:

Technology - Project Mgmt/Business Analysis

Are you interested in building experiences that enable Prudential to delight its customers and employees through innovation, speed, agility, scalability, and efficiency? As a dynamic and motivated Product Owner for Prudential’s enterprise CRM platform, you will play a crucial role in transforming experiences and reshaping service in the insurance industry. You will work closely with stakeholders, own and manage your product’s roadmap, and drive initiatives that deliver tangible value to our customers, employees, and enterprise objectives at one of the world’s leading financial services institutions.

Your Team

As a Manager, Product Owner on the U.S. Business’ Service Platform train, you will partner with other product owners, tech leads, designers, operations, and delivery professionals to evolve Prudential’s enterprise CRM solution for our customers, financial professionals, and operations associates. Given that the platform supports a wide range of users, it is critical to embrace a strategy of building once and scaling for many to accelerate our transformation.

You will collaborate with cross-functional teams (business functions, service and technology, and others) to identify business outcomes and solutions using innovative products, services, and experiences. In addition to being a tenacious problem-solver with strong business insights, you will bring excellent communication and teamwork skills, demonstrating inclusive leadership and a commitment to continuous learning.

The current EWA for this position is Hybrid and requires your on-site presence on a reoccurring basis in our Newark, NJ, Minneapolis, MN, Fort Washington, PA or Shelton, CT offices as determined by your business. Your manager will provide additional details relative to the specific number of days you are expected to be on-site.

Here is What You Can Expect on a Typical Day

• Develop and maintain a clear product vision and roadmap that aligns with business objectives and customer needs
• Work closely with Experience Design teams to gain customer insights, conduct user-centric design and testing, and gather insights to inform product vision and roadmap
• Ensure alignment of product features and stories by reviewing, providing feedback, and prioritizing user stories in line with the product vision
• Collaborate with Tech Leads and Solution Architects to design and build modular and reusable solutions that align with enterprise strategy
• Coordinate, plan, and lead user acceptance testing (UAT) sessions for business stakeholders
• Communicate frequently and transparently with business stakeholders to ensure engagement and buy-in on decisions and proposed solutions
• Lead sprint and release plans together with the Scrum Master and organizational technology teams
  
  

The Skills & Expertise You Bring

• Experience in a Product Owner or Operations Leadership role, preferably within the insurance industry
• Experience working in a Scaled Agile (SAFe) or New Way of Working (NWOW) environment; knowledge of the full software development life cycle (SDLC)
• Ability to self-organize and lead independently with minimal guidance - effectively leveraging diverse ideas, experiences, thoughts, and perspectives
• Ability to make data-driven decisions based on multiple qualitative and quantitative inputs
• Familiarity with operations and contact center processes, and how they function and integrate with a CRM solution
• Strong communication and presentation skills, with a demonstrated ability to tailor content to audience based on level and function (including at the executive level)
• Demonstrated self-motivation to learn new skills and keep up with industry trends and tools
• Experience with Salesforce or similar CRM platforms is a plus
• Experience with GenAI use cases in insurance operations is a plus
  
  

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $128,100.00 to $190,700.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
  
  

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.