Senior Enrollment Specialist

Job Classification:

Sales - Sales

Senior Enrollment Specialist – Enrollment Operations

Join Enrollment Operations, a Group Insurance team dedicated to offering operational support for customer enrollment events. We are seeking a Senior Enrollment Specialist to undertake a variety of enrollment activities with minimal supervision. Key Responsibilities include:

• Enrollment Material Creation: Develop accurate and compliant enrollment materials while ensuring high quality.
• Web Enrollment Case Set-Up: Complete enrollment case set-up and maintenance tasks on Prudential’s Selerix license.
• Project Timeline Management: Oversee timelines for assigned enrollment requests, adhere to standard turnaround times, and meet all enrollment event deadlines.
• Consultation: Serve as a consultant to Distribution partners on enrollment capabilities, understanding customization levels and associated risks, setting expectations regarding timelines, and customer touchpoints during planning and post-enrollment.
• Subject Matter Expertise: Represent enrollment as a subject matter expert on various projects.
• Partnerships: Collaborate with third-party vendors and internal partners to execute requests on time and resolve issues as they arise.
• Issue Resolution: Research and resolve complex enrollment requests, providing support to other team members as required.
• Relationship Management: Manage relationships with Distribution, Marketing, Compliance, Quality, Service, and Product partners.
• SOP Management: Create, update, and maintain SOPs for various enrollment activities.
• Reporting: Generate and release enrollment participation summary reports.
  
  

Additional Responsibilities:

• Respond to customer inquiries within established timeframes and performance standards.
• Assess issues and coordinate with technical associates and management
• Ensure compliance with regulatory and corporate standards.
• Perform system testing as needed.
  
  

Qualifications:

• Bachelor's degree or equivalent experience preferred.
• Minimum of 2 years of experience working with the Selerix BenSelect platform required.
• Minimum of 2 years of experience in insurance operations and administration or equivalent.
• Minimum of 2 years of experience supporting Group Insurance products, including Life, Disability, Supplemental Health and advanced products such as Group Universal and Group Variable Universal Life insurance, preferred.
• Experience directly supporting a sales organization, consulting on standard and non-standard offerings.
• Experience in a deadline-driven environment with peak periods.
• Strong written and oral communication skills (writing samples may be requested).
• Strong analytical skills with experience in troubleshooting complex systems.
• Proficiency in Microsoft Excel.
• Proven organizational skills with attention to detail.
• Ability to multi-task and work independently as well as in a team environment.
  
  

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $65,900.00 to $102,200.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
  
  

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.