Associate Infrastructure Developer

Job Classification: Technology - Engineering & Cloud Job Description Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions. Your Team & Role As an Associate Infrastructure Administration Engineer on the End User Experience Team, you will partner with product owners, tech leads, designers, infrastructure developers and delivery professionals to provide support of IT Infrastructure Software with a focus on End User Platform. We are looking for someone with 1 to 5 years’ experience working with various DEX tools like Nexthink/Aternity. You will design, integrate, and maintain infrastructure solutions, select corporate platform standards based on cost, capability, and capacity requirements, integrate platforms into the corporate environment, and develops standards and controls which meet corporate security, stability, and reliability requirements to solve sophisticated business problems, deploy innovative products, services, and experiences to delight our customers! In addition to applied technical expertise and experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous learning focus. Here is What You Can Expect on a Typical Day · Device Management of modern workplace management tools such as Microsoft Intune for both mobile and Windows devices. · Device Management of Windows, MacOS, and mobile devices at a global scale. · Identify opportunities to automate functions that are currently manual and then code solutions to automate those functions. · Perform analysis and trending to identify areas of process improvement; lead continual improvement story creation/completion ·Apply infrastructure fundamentals regarding iOS, Android, Windows and Mac client OS, server operating systems, database, network and TCP/IP, and common communication protocols. •Create, code and support solutions to automate the creation, management, problem identification or decommissioning of Platform specific issues; remove technical impediments • Provide easily consumable services to software development teams to assist in the consumption of infrastructure solutions and partner to implement them • Accelerate application development by building patterns of infrastructure services that are consumed self-service, resilient, reliant and in accordance with Prudential standards • Collaborate with product owners in understanding needs and defining feature stories, tech leads in defining technical design and other team members to understand the system end-to-end and deliver robust solutions that bring about business impact and support the goals • Automate unit and integration test cases, solve problems, and add new value with automation • Develop corporate platform standards based on cost, capability, and capacity requirements to drive business value; document solutions to support the adoption of developed solutions • Bring a strong understanding of relevant and emerging technologies, provide input, coach team members, and embed learning and innovation in the day-to-day • Work on complex problems in which analysis of situations or data requires an evaluation of intangible variables. • Apply infrastructure fundamentals to Windows/Mac operating systems • Use programming languages including but not limited to Python, Shell/Power scripting, and Ansible, CloudFormation and Terraform frameworks The Skills & Expertise You Bring • Bachelor of Computer Science or Engineering or experience in related fields • Identify opportunities to provide input to the team with guidance and effectively leverage diverse ideas, experiences, thoughts, and perspectives to the benefit of the organization • Experience with agile development methodologies and Test-Driven Development (TDD) • Knowledge of business concepts tools and processes that are needed for making sound decisions in the context of the company's business • Ability to learn new skills and knowledge on an on-going basis through self-initiative and tackling challenges • Excellent problem solving, communication and collaboration skills Applied experience and/or expertise with several of the following: • Infrastructure Fundamentals: • Operating Systems Windows / Mac OS - File Permissions, Network Configuration, Services, Process Manipulation • Virtual Platform Support (VMware, Omnissa, AVD) • Digital Experience Tools (i.e. Nexthink, Aternity, etc..) • Automate/Streamline via coding various solutions to proactively identify and resolve issues. • Troubleshoot and Resolve issues related to Windows, Mac, and other platforms to minimize downtime and ensure a seamless user experience. • Collaborate with cross-functional teams for issue identification and automation for resolutions. • Operationalization & Monitoring; ITIL, Change, Incident, Problem Management, Industry standard tooling • Understands the impact of the change in the environment on the platform, executed via manual/automated testing • Applies security best practices and understands impacts of developing secure solutions; Consumption of enterprise security services; Includes how Security is integrated in the Cloud, DevOps (DevSecOps), etc. • Dev Ops Tools & Practices: Awareness, understanding of DevOps automation tools, practices & capabilities (continuous integration & continuous delivery) . Understanding of a shared responsibility model in Operations. • Knowledge of Service Management tools: ServiceNow, Splunk, Dynatrace, Aternity, Elasticsearch • Basic understanding of technology stacks, Cloud Services, Software Development Lifecycle, Core Infrastructure components and interdependencies • Customer Service: Ability to help clients and/or customers resolve issues and ensure a positive experience • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Ability to communicate effectively (both verbally and in writing) with all the stakeholders. • Analytical Thinking: Knowledge of techniques and tools that promote effective analysis: ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. #LI-IM1 What we offer you: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $69,200.00 to $103,000.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Market competitive base salaries, with a yearly bonus potential at every level. Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 401(k) plan with company match (up to 4%). Company-funded pension plan. Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance. Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America. Prudential’s diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security. Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years. For more information please visit news.prudential.com. Our Commitment to an Inclusive Workplace Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential. PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about PGIM, visit pgim.com. Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. For more information please visit news.prudential.com. PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States. PFI of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. Our Commitment to an Inclusive Workplace Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.

Salary : $1,600